Embassy of Thailand, London Reviews Summary

Staff Interaction

Pros:

• "I was really happy with my experience at the embassy, super quick!"
• "I was greeted by a very nice staff who was very polite to everyone waiting there."
• "The customer service associates are very courteous and helpful."
• "The official are very nice polite helpful smile and good service."
• "The three embassy staff whom we met today were quite efficient, helpful, and did their tasks quite well."
• "The lady who works in Counter 1 (Visa Department) was very, very nice to me."
• "He was a really nice guy and super helpful."

Cons:

• "Absolutely disgraceful telephone service."
• "Disrespect and unprofessional staff."
• "The most incompetent Embassy I’ve ever used, giving incorrect misleading information on their own entry requirements."
• "One of the young staff I had the misfortune to encounter got incredibly defensive and started ranting."
• "It’s very complicated when the staff don’t understand English or how to use our emails."
• "All staffs are ignorant, rude, and unhelpful."
• "The girl on the phone was the rudest, most aggressive, horrible person that I have ever spoken to in my entire life."

Service Efficiency

Pros:

• "Not much of a queue when we went, but I hear it can be a different scenario sometimes."
• "The whole process for an ID took 25 minutes and it would have taken much longer if I were to do it in Thailand."
• "Once again, the appointment was at 9 am and the four of us got through the whole process for new passport within 1 hours, faster than expected and with no issue."
• "The ID card took 15mins max."
• "I was slightly worried about going to the embassy for a visa, having read quite a few complaints on here. It turned out to be the most straightforward and fastest process imaginable."
• "Unlike today at the Thai embassy in London where she was in and out in 30 mins with her new id card and she also got her Passport renewal done."
• "Thank you London Embassy of Thailand our e-Visa approved in 2 days."

Cons:

• "we had a baby and the staff told us to comeback after their lunch hours-2pm which was unacceptable for us."
• "I have been trying to get an appointment for my Thai passport for about 1 month now. Been calling everyday/ mornings, just to be on hold for 2 hours and then cut the line."
• "Spent over 8 hours on phone over 3 days, ringing out, no response."
• "Absolutely terrible. Spent two hours on hold this morning, ahead of their ridiculous closing time between 12 and 2pm, and then two hours this afternoon - no answer."
• "Awful services as we booked the appointment online for our baby's passport BUT we had to get a ticket same as ppl who walked in and waited for a queue longer than 6hrs."
• "I have been trying to call the embassy for the past 3-4 days and been on waiting for 2 hours plus every time."
• "Disgrace as an Embassy. Called and was 9th in line after waiting 45 mins to finally get through to a ringing phone I was then just cut off!!!"

Communication

Pros:

• "Have experienced misunderstandings whilst using the phone service, but in person the experience has been efficient and got the desired result."
• "One tip though, rather than make a 2nd visit to collect a document you can save yourself some time by purchasing at a Post Office a ‘special delivery envelope’."
• "Excellent communication from start to end, brilliant service."
• "Quick responding from the Thai embassy by email or social media (No phone)."
• "If you have any doubts CONTACT THE EMBASSY VIA EMAIL before you go there it’s the BEST WAY to get your answers."
• "Anyone applied with UK refugee travel document blue. I applied for the e-visa they approved it after 3 days."
• "Brilliant efficient work from the team. They have been very quick and understanding during the COVID pandemic."

Cons:

• "What an UNPLEASANT visit!!!"
• "I emailed the embassy informing them of their error to which I received a very rude one line reply stating they do not offer refunds."
• "Writing emails is equally pointless in my experience."
• "After e.mailing four times with all i need to go to thailand (no responce)."
• "They don't answer the phone."
• "Will not answer phone calls. Phoned at correct time after 2pm constantly-Tried for 3 days. Will not answer."
• "Ridiculously terrible phonelines. Have been waiting to get through to a representative for an hour and a half TWICE now."