Oriental Chef Reviews Summary

Customer Service

Pros:

• "Super helpful with my allergies and goes well beyond regular customer service to make sure I don't accidentally order something I can't eat."
• "Staff are really really friendly and helpful, best customer service."
• "The staff are always happy and smiling."
• "They always manage to cater for my needs which is brilliant."
• "I’ve been ordering from Oriental chef for over 2 years and they have always been a pleasure! The service is on point, really polite!"
• "The service is amazing."
• "Absolutely fantastic picked up food for collection and was greeted by two smiling faces Eddie & Abbey was absolutely fantastic."

Cons:

• "The owner was VERY VERY RUDE told me I'm awkward because I requested either a full refund or the meal to be cooked again."
• "Our food took almost 2 hours to arrive, when we tried to get information about where our food was, the rep lied over and over again."
• "Ordered over the phone, they got the order wrong, we then had to walk and collect the correct item despite this being their mistake. The staff were incredibly rude."
• "The girl on the phone was also very rude."
• "The woman that answered the phone was rude and didn't really care that we were waiting longer than we should have."
• "Been coming here for food for 20+ years at least and its gone down hill to say the least. The lady who answers the phone NEEDS to learn what good customer service is!!!"
• "Very, very poor. Bad customer service and food delivered very late and cold with no concern at all for people having spent money here. AVOID AT ALL COSTS. SHOP ELSEWHERE!"

Delivery Time

Pros:

• "Delivery is pretty speedy too."
• "Quick delivery, always before the time they say they'll deliver which is great."
• "The delivery usually arrives earlier than the quoted delivery time."
• "Delivery service was very fast and came within an hour on Saturday."
• "It was a week night and the food arrived practically 35 minutes after I ordered it, I was astounded at how quickly it arrived hot."

Cons:

• "They don't tell you the expected wait until after they've taken your money, it said 95mins wait but waited just over 2 hours."
• "Had to wait over 2 hours for our order when we have been quoted 60-75 minutes on JustEat."
• "Really good food but I’ve ordered for delivery 3 times this year and each time it’s taken over 2hrs to arrive."
• "Instead of it taking 100 mins, it took 190mins... An hour & half late."
• "Ordered food and it took 2 and a half hours to come."
• "Waited over 3 hours for food, still not arrived and no offer of a refund."
• "We had waited over 4 hours for our delivery I placed the order at 6.45pm and was still waiting after 11pm."

Food Quality

Pros:

• "The food here is always beautiful and piping hot when being delivered."
• "This is our go-to Chinese. Everything just tastes so fresh and flavourful."
• "Fantastic food! Oriental Chef has been my go-to for years and it's never disappointed."
• "Best Chinese take away around... chicken satay skewers are really good and generously sized. Beef in black bean and chicken chow mein can't be faulted. Beef gyozas were spot on👍"
• "The honey sesame chicken is gorgeous, the perfect accompaniment with a side dish."
• "Sweet and sour chicken was delicious and ribs too."
• "Definitely the best Chinese takeaway around!"

Cons:

• "Worst Chinese I've ever had in my 57 years."
• "The meat in the dishes was chewy and not pleasant at all, the wrong drink came with the order and the banana fritters were soggy and not edible."
• "This is by far THE WORST CHINESE I'VE EVER HAD."
• "Duck was chewy, barely any meat given, mainly gristle."
• "Chicken chow cein, shrimp chow mein, king prawn in cantonese sauce and egg fried rice all absolutely bland and dry."
• "Food was so over cooked that it was inedible and what wasn’t burnt was very bland and tasteless."
• "The beef in the dish looked like it had been boiled and never seen a wok."