B2k Computers Reviews Summary

Customer Service

Pros:

• "Great customer service."
• "Friendly, knowledgeable service."
• "The service was both friendly and very professional!"
• "Customer service is great. The staff is friendly."
• "The best customer service I have ever received!"
• "Simply put, the best customer service I have ever experienced!"
• "Very quick turn around and great service, very happy with my new screen!"

Cons:

• "There were a few poor reviews that basically stated that they were rude, arrogant and condescending."
• "The gentleman was very rude."
• "I have completely lost trust in this company."
• "Unfortunately, the laptop I took there was not able to be saved."
• "Took my computer here almost a year ago now to be fixed and only just got it back; and in the same broken condition I gave it to them in."
• "I believe a full refund should have been given but they still ended up keeping £75."

Technical Expertise

Pros:

• "The store manager was very knowledgeable and lovely to talk to."
• "They did an awesome job fixing the issues they found on my motherboard after doing full diagnostics and testing."
• "These are top guys. Real experts and have the customer's best interest in mind."
• "The guy at the counter seems to really knows his stuff and is quick to identify laptop problems."
• "He knew a lot about computers and provided me with a solution to having two monitors working on one pc."
• "They offer great advice including mentioning the drawbacks on using liquid metal, very knowledgeable."
• "Very knowledgable in the field of computers and tech."

Cons:

• "Took my computer here almost a year ago now to be fixed and only just got it back; and in the same broken condition I gave it to them in."
• "Unfortunately, the laptop I took there was not able to be saved."

Value for Money

Pros:

• "Price is relatively good from what I've seen."
• "Absolutely worth the cost of repair."
• "Got my MacBook fixed at a much more reasonable rate than my previous repairs at Apple that were so expensive!"
• "Took my Lenovo Y540 gaming laptop into these guys expecting a hefty price tag for the repair of its broken charging port, to my surprise it was significantly cheaper."
• "I thought I would need to spend over £100 to fix my computer and it cost £30."
• "I won't tell you how much I spent because is so cheap that you'll never believe me."
• "Saved me 300 plus on my Samsung."

Cons:

• "I believe a full refund should have been given but they still ended up keeping £75."

Repair Efficiency

Pros:

• "M fixed my broken laptop within an hour of me bringing it in."
• "They ordered a new battery and within 24 hours the battery arrived and was fixed."
• "Turned around my 6 year old laptop repair within less than 5 hours."
• "My laptop was repaired and returned on the same day for both occasions and at good value for money."
• "They were able to get it back to me the next day and have given me support since."
• "Had my Google message replied to in 2 minutes, my laptop problem diagnosed in-store in 30 seconds and 2 hours later it was ready to collect with the issue fixed."
• "Went in to get computer fixed, it was fixed in 10 minutes turned out to be a minor issue."