Knightsbridge Estate Agents Reviews Summary

Customer Service

Pros:

• "Would highly recommend as Glen went above and beyond to get us moved in within a couple of weeks."
• "The team could not have been more helpful, in fact, without Samantha, the Sales Progressor, I do not think completion would ever have happened."
• "Everyone at Knightsbridge has been so professional, helpful and friendly they've made the process easy for me."
• "They were extremely professional and all stages of communication was excellent."
• "A genuinely fantastic company. Helpful knowledgeable and friendly."
• "Attentive and responsive service."
• "They always went out of their way to help with whatever we needed."

Cons:

• "No apologies offered!"
• "Our only criticism would be that sometimes it is difficult to get people on the phone (leading to many missed calls on both ends)."
• "I messaged a couple of times via Rightmove with no response."
• "The manager of the branch spoke to me on one of the occasions and actually said to me that I was getting too involved in the sale (of my own home!)"
• "When you are moving out, it’s like you’re being pushed, they badger you to allow them to come and take photos and videos."
• "The communication from the team in Oadby office is appalling."
• "Unfortunately their other use of tech and automation is far less successful."

Professionalism

Pros:

• "I believe they are market leaders in the area and I would not hesitate in recommending them to you."
• "Knightsbridge’s excellent reputation is well deserved."
• "Very happy to recommend!"
• "Knightsbridge made the sale of the property very straight-forward."
• "Their service seems to be very comprehensive which was a relief to leave it in their hands."
• "Knightsbridge have a very professional approach throughout the selling process."
• "I can truly say they are the most professional and trustworthy agents I have met in Leicester."

Cons:

• "Eventually left and had a MUCH better experience with Barkers, who sold my home within days with the right level of marketing a few months ago."
• "Landlord is German, so if anything breaks down there is quite a delay before things can get repaired."
• "What a dreadful experience! When I approached them to sell our home I was given a sales pitch in overdrive with promises that they were unable to deliver."
• "I wonder if the initial price was a little ambitious as it had to be reduced after couple of months to encourage interest."
• "We feel we weren't supported during this 5-month hold up and were poorly advised regarding the buyer's position."
• "The only point I would like to say to vendors is please avoid this agent as they could really put buyers off!"
• "Bizarrely, I received an email recently from Knightsbridge's legal team who claim that they are due payment as well (which falls outside the T&C's that they and we signed up to)."

Efficiency

Pros:

• "Chris, Marnie and Kirstie for all their hard work, efficiency and support in getting my property back on the rental market."
• "In particular Chris who was always available to answer any questions I had at most hours of the day."
• "She has been very quick to respond and has kept me updated throughout the process."
• "They make good use of technology such as social media platforms and online portals to manage communication."
• "Always answered my phone calls and emails very quickly."
• "They have responded quickly to queries even on a Sunday."
• "The communication and organisation has been brilliant, this made the whole application process stress free and enjoyable."