William H Brown Estate Agents Leicester Reviews Summary

Professionalism

Pros:

• "Had a viewing with Sauda who was amazing, she was friendly and very professional."
• "All staff were extremely professional, polite, organised and helpful."
• "Geeta was professional, responsive and has made our dreams come true!"
• "A very professional manager and company."
• "Both Kyrell and Koryn were very professional and knowledgeable."
• "Really pleased with William H Brown estate agents, they gave us excellent, professional, efficient and friendly service."
• "I was impressed with the quality and professionalism of W H Brown."

Cons:

• "This letting agency is a huge letdown! They keep saying they'll get back to me, but it's all talk and no action."
• "I was then put through to a manager who had no record of me making any offer."
• "Damn what a poor excuse of an estate agent, went to view 2 different flats in the same building and ends up showing the same one just a mirrored layout."
• "How unprofessional can you get, she clearly had no idea what I had came in for and had taken no notes from our phone call."
• "Worst agency I have met. They do not turn up to the viewings. They do not pick up the phones, although they say that they can come to see you."
• "This company seems very unorganised (as far as lettings/tenants are concerned anyway) - a simple update via email or phone call would have made this experience a lot less stressful."
• "Poor customer service at the Leicester office."

Customer Service

Pros:

• "Nothing is ever too much trouble for her."
• "I would definitely recommend to everyone. Helpful and friendly staff. Excellent customer service received from Geeta Divecha and Robert Anderson."
• "Brilliant client care and experience. I liaise with Sarah H, who goes above and beyond and makes the whole process so easy."
• "The team all work together and will handle everything for you no matter what comes up its always sorted quickly and professionally."
• "Highly recommend the mortgage consultancy service at William H Brown Leicester branch! The quality of support has been consistent in the last 4 years."
• "Excellent and very attentive customer service received from Joseph Mellor and the rest of the staff were also very polite."
• "A huge thank you to Sarah at WHBrown who was able to help me and answer all my questions and smoothed over all the issues. No enquiry was too much to ask for and she was very professional, helpful and responsive."

Cons:

• "Had to cancel and re-start house hunt and currently awaiting refund on deposit from William H Brown, which again is very slow to process."
• "When I contacted the office and left numerous messages, I was told they had contacted me. There were no missed calls on my phone!!"
• "They don't seem to care about their customers at all. Who treats people like this?"
• "When you need a reference to move into another property agency they drag their feet and are very unhelpful."
• "Been looking for a property to rent... they don't even bother answering the phone."
• "Please avoid their mortgage brokers. Worst service that I have ever received."
• "There has been a clear lack of communication."

Efficiency

Pros:

• "Robert and his team have all worked hard from start to finish and kept us informed at all times."
• "I got a price well over what I was expecting."
• "Amazing service. I had an agent called Joseph. He was very professional and made the whole entire process of renting a property from WHB very quick and easy."
• "My property was sold subject to contract less than one week after it was listed with photos."
• "The team at WHB really pushed to get the sale complete."
• "I have had the most wonderful experience with William H Brown in Leicester."
• "The Halford Street Leicester Branch did a great job of selling our house, which they did within three months!"