Gravells Kia Hereford Reviews Summary

Customer Service

Pros:

• "The Sales Representative Dion Robins was kind and helpful, he answered all my questions and concerns in an honest and comfortable manner."
• "Dion for looking after us, he went through all of our options and ensured we got exactly what we wanted!"
• "Dan is amiable, genuine and because of this, we built a good rapport."
• "Paul Campbell from Gravells Kia Hereford... was fantastic to deal with."
• "Dion was very helpful and made us feel at ease and not pressured into buying."
• "Sam laid out my options with zero pressure."
• "The Sales Manager could not have been more helpful."
• "The customer service skills are great. I was well looked after."

Cons:

• "We arrived at 12.10 and we're greeted by the receptionist who offered us coffee. We were told our salesman would just be a few minutes while he finished with some other customers but 45 minutes later we were still waiting."
• "Dreadful service. Tried to buy a new EV6 but the sales team cannot be bothered to return my emails / calls."
• "Have revised to three stars due to poor after sales support."

Product Quality

Pros:

• "I absolutely love my new Kia Picanto."
• "I love the new car aroma and attention to detail."
• "I have now had my EV6 GT for two months and I absolutely love it!"
• "Well, the car is superb. Very comfortable, automatic, all the extras, etc etc, and a low price."
• "I was interested in a Rio and Dan was very knowledgeable and patient."
• "Love my Kia Stonic ❤ ."
• "I am so pleased and can’t thank them enough for helping me make the right choice!"
• "I picked up my new car this morning and the Sales Manager could not have been more helpful."

Cons:

• "Purchased a Kia picanto X line 22 plate, it came up with a low tyre pressure sign, all of sudden randomly while driving on motorway."
• "Sadly three days later we had to return, the car had begun missing, within an hour of arriving unannounced we were driving home in a courtesy car."
• "The car felt and sounded very quiet after it’s service."

Accessibility & Inclusivity

Pros:

• "Being able to sit (as a disabled customer) and to be shown the car on a big screen was a very accessible way of shopping."
• "Thank you for meeting my accessibility needs."
• "I also wanted to thank Paul for engaging and acknowledging my daughter Emma, who was with me at the time and who has disabilities."
• "My younger daughter was with me also and staff here spoke to her also making her feel welcome."

Cons:

• "No negative comments provided."