Address: 133B Woodville Rd, Cardiff, CF24 4DZ, United Kingdom
Phone: +442920371036
Rating: 4.4
based on 177 reviews.
Customer Service
Pros:
"The staff were really patient and helpful when we were deciding."
"Customer service was excellent, and the rest-rooms looked like they were cleaned regularly."
"Staff work quickly and are friendly and the desserts always look great."
"The staff are friendly and helpful. The menu is big so everyone should be able to find something they love."
"Staff very chill and friendly."
"Staff are very friendly and approachable and the hygiene is outstanding."
"The staff we extremely helpful in assisting me chose my flavor (despite my fussiness!)."
Cons:
"The customer service was a 0 especially for a manager."
"REALLY DISSAPOINTED STAFF WERE VERY UNPROFESSIONAL JUST GOSSIPING AMONGST EACHOTHER AND THE WAFFLES WERE DISGUSTING THEY WERE REALLY HARD AND OVERCOOKED."
"A lady came out and was rude and aggressive."
"I was ignored while waiting at counter. Only to be served by a rude lady with no customer skills and a stinking attitude."
"The way we were spoke to was horrible and people like this should not be working in customer service and hospitality."
"I was made to wait a while and I was clearly being ignored by the staff."
"The attitude was terrible, we were forgotten at the table and when we went to ask where our food was there was no apology for forgetting a whole tables order."
Quality of Food
Pros:
"Had the most amazing dark chocolate hot chocolate."
"Huuuge selection of dairy free sorbets too."
"Absolutely exceptional. Ordered a waffle with lime and chocolate orange gelato for £6.40, which is a fair price for the quality."
"Food and the staff are both good food was actually rather lovely and the ice-cream plentiful."
"Their waffles are great, we always get the Eton mess one."
"Great place to satisfy your sweet tooth, loads of different varieties from ice cream, crepes, waffles, and much, much more."
"The desserts were divine, very well presented and the service was surprisingly quick considering how busy it was."
Cons:
"The only downside is I've not spotted any dairy free ice cream as yet."
"The gelato has changed and is nowhere near as good as it used to be."
"Cookie dough was under cooked, no crispiness, paste like heap... Extortionate prices with small scoops of ice creams."
"Received our sundaes in a take away slushy cup, with barely anything on or in it, but still charged the same price."
"The ice cream was ok not much to write about really but the waffle was nice."
"Whip cream quality was bad and tasteless."
"Ice cream had very little taste (maltesers, ferrero rocher and saltede caramel all tasted very similar)."
Atmosphere & Cleanliness
Pros:
"Really nice place with plenty of seating and amazing options on gelatos."
"The atmosphere is very nice and there's an open, modern feel to the place."
"Tue interior was very bright and clean, the staff were friendly and the desserts were a lot better than a lot of other dessert places in the area."
"Reassuringly well organised for covid-era ice cream, with good wayfinding and distancing."
"Went with old work colleague for an afternoon treat, lovely clean place staff so obliging, explained everything on the menu as though we were special."
"The place itself is very clean! (Which, when you think of it, must be a hard task with all those messy kids getting ice cream and sauces everywhere!"
"The restaurant itself has lovely decor and has always been clean when I've visited."
Cons:
"However the music was far too loud the staff could barely hear me and won't turn it down there was a lot of distractions and the place felt sticky in the air."
"The place can get really busy on the weekends so you might find the tables are bit sticky if you find a table before the staff get to clean it."
"There is a great choice of ice cream flavours but it is let down by the untidy, clattered area behind the counter which makes you doubt regarding hygiene."
"Sadly this place has seriously done way down hill since we last visited. We had to move twice to find a table clean enough and rather than move again we cleaned the table and chairs ourselves."
"First and foremost, when they told us to dine in, the tables were not cleaned."
"The bench we sat on in our booth was falling apart."
"Plenty of staff behind the counter but no one serving the other customers."
Value for Money
Pros:
"The prices are fair for the volume and quality of the food on offer (usually £3-8)."
"Well priced with a scoop of their delicious gelato only costing £2."
"Really great foods for affordable prices."
"There's a reason this place is talked about so wildly, it's great value for excellent dessert food!"
"The staff are friendly and helpful, the pricing is fair/ maybe slightly under priced."
"Great if your looking for a place to fill up with dessert. There's a huge variety of things to choose and if you don't like anything sweet, there's a delicious fruit Ice cream, pancakes and waffles."
"Love this place, quite pricey... The food there is amazing however so if you don't mind the price it's a great place with a nice environment."
Cons:
"Next time the kids want ice cream I prefer buying Haagen Dazs for just 2.5 pounds in Tesco or Iceland."
"Would have been a five star but the coffee is terrible."
"Love this place, quite pricey. Had a cookie dough desert and can of Fanta. Came to almost £10."
"They sell Costco cake and cookies which are very overpriced."
"However if I wasn't sharing, it is quite pricey for a dessert for one person: £6.75 + £1.50 (scoop) + VAT which came to £10.25."
"Total waste of £25! They should either give up or reconsider their services..."
"The food was nice, however, quite pricey for what it was."