Coco Gelato Reviews Summary

Customer Service

Pros:

• "The staff were really patient and helpful when we were deciding."
• "Customer service was excellent, and the rest-rooms looked like they were cleaned regularly."
• "Staff work quickly and are friendly and the desserts always look great."
• "The staff are friendly and helpful. The menu is big so everyone should be able to find something they love."
• "Staff very chill and friendly."
• "Staff are very friendly and approachable and the hygiene is outstanding."
• "The staff we extremely helpful in assisting me chose my flavor (despite my fussiness!)."

Cons:

• "The customer service was a 0 especially for a manager."
• "REALLY DISSAPOINTED STAFF WERE VERY UNPROFESSIONAL JUST GOSSIPING AMONGST EACHOTHER AND THE WAFFLES WERE DISGUSTING THEY WERE REALLY HARD AND OVERCOOKED."
• "A lady came out and was rude and aggressive."
• "I was ignored while waiting at counter. Only to be served by a rude lady with no customer skills and a stinking attitude."
• "The way we were spoke to was horrible and people like this should not be working in customer service and hospitality."
• "I was made to wait a while and I was clearly being ignored by the staff."
• "The attitude was terrible, we were forgotten at the table and when we went to ask where our food was there was no apology for forgetting a whole tables order."

Quality of Food

Pros:

• "Had the most amazing dark chocolate hot chocolate."
• "Huuuge selection of dairy free sorbets too."
• "Absolutely exceptional. Ordered a waffle with lime and chocolate orange gelato for £6.40, which is a fair price for the quality."
• "Food and the staff are both good food was actually rather lovely and the ice-cream plentiful."
• "Their waffles are great, we always get the Eton mess one."
• "Great place to satisfy your sweet tooth, loads of different varieties from ice cream, crepes, waffles, and much, much more."
• "The desserts were divine, very well presented and the service was surprisingly quick considering how busy it was."

Cons:

• "The only downside is I've not spotted any dairy free ice cream as yet."
• "The gelato has changed and is nowhere near as good as it used to be."
• "Cookie dough was under cooked, no crispiness, paste like heap... Extortionate prices with small scoops of ice creams."
• "Received our sundaes in a take away slushy cup, with barely anything on or in it, but still charged the same price."
• "The ice cream was ok not much to write about really but the waffle was nice."
• "Whip cream quality was bad and tasteless."
• "Ice cream had very little taste (maltesers, ferrero rocher and saltede caramel all tasted very similar)."

Atmosphere & Cleanliness

Pros:

• "Really nice place with plenty of seating and amazing options on gelatos."
• "The atmosphere is very nice and there's an open, modern feel to the place."
• "Tue interior was very bright and clean, the staff were friendly and the desserts were a lot better than a lot of other dessert places in the area."
• "Reassuringly well organised for covid-era ice cream, with good wayfinding and distancing."
• "Went with old work colleague for an afternoon treat, lovely clean place staff so obliging, explained everything on the menu as though we were special."
• "The place itself is very clean! (Which, when you think of it, must be a hard task with all those messy kids getting ice cream and sauces everywhere!"
• "The restaurant itself has lovely decor and has always been clean when I've visited."

Cons:

• "However the music was far too loud the staff could barely hear me and won't turn it down there was a lot of distractions and the place felt sticky in the air."
• "The place can get really busy on the weekends so you might find the tables are bit sticky if you find a table before the staff get to clean it."
• "There is a great choice of ice cream flavours but it is let down by the untidy, clattered area behind the counter which makes you doubt regarding hygiene."
• "Sadly this place has seriously done way down hill since we last visited. We had to move twice to find a table clean enough and rather than move again we cleaned the table and chairs ourselves."
• "First and foremost, when they told us to dine in, the tables were not cleaned."
• "The bench we sat on in our booth was falling apart."
• "Plenty of staff behind the counter but no one serving the other customers."

Value for Money

Pros:

• "The prices are fair for the volume and quality of the food on offer (usually £3-8)."
• "Well priced with a scoop of their delicious gelato only costing £2."
• "Really great foods for affordable prices."
• "There's a reason this place is talked about so wildly, it's great value for excellent dessert food!"
• "The staff are friendly and helpful, the pricing is fair/ maybe slightly under priced."
• "Great if your looking for a place to fill up with dessert. There's a huge variety of things to choose and if you don't like anything sweet, there's a delicious fruit Ice cream, pancakes and waffles."
• "Love this place, quite pricey... The food there is amazing however so if you don't mind the price it's a great place with a nice environment."

Cons:

• "Next time the kids want ice cream I prefer buying Haagen Dazs for just 2.5 pounds in Tesco or Iceland."
• "Would have been a five star but the coffee is terrible."
• "Love this place, quite pricey. Had a cookie dough desert and can of Fanta. Came to almost £10."
• "They sell Costco cake and cookies which are very overpriced."
• "However if I wasn't sharing, it is quite pricey for a dessert for one person: £6.75 + £1.50 (scoop) + VAT which came to £10.25."
• "Total waste of £25! They should either give up or reconsider their services..."
• "The food was nice, however, quite pricey for what it was."