St Andrews Medical Centre Reviews Summary

Reception and Administrative Staff

Pros:

• "Really helpful Administrative staff who have been friendly and patient even while facing a pandemic."
• "The staff are clearly well looked after as they are always smiling, very helpful and friendly but what impresses me most is that the minute you walk to the desk their attention is straight on you."
• "I have found the reception team are very caring and understanding, they are professional and helpful."
• "The staff are always friendly when they answer the phone - whereas my previous surgery never even used to answer the phone!"
• "The receptionists are always friendly and helpful and the doctors really do listen."
• "Very recently moved to this practice and found the reception staff very helpful and friendly."
• "Friendly and helpful staff on the reception desk who always do their best for you."

Cons:

• "A surly receptionist refuses to pass on messages, refuses even to give her name."
• "Called for an appointment when the phones opened. Second in line. Receptionist answered and said there were no appointments left."
• "Very unproffesional reception staff and wrong diagnosis or lack of diagnosis."
• "This GP practice is one big joke!In the middle of February I booked visit using the app (I didn't want to speak again to very rude and unprofessional reception staff)."
• "If you can avoid this place, then do so. Had multiple issues."
• "Very rude and ignorant reception stuff."
• "The receptionist staff are unhelpful."

Medical Care and Appointments

Pros:

• "The nurse who seen me is a credit to your practice!"
• "The medical staff are caring and very professional."
• "The care we have received on every occasion has been absolutely fantastic!"
• "Both my GP and my physio appointment were arranged, one after another, in advance, on my day off. So convenient."
• "Both times I rang and got an appointment for later that day. The gp put a prescription in and I also got that the same day."
• "Both GPs were professional, thorough and I really felt listened to."
• "Rang on the morning and was seen within 20 minutes."

Cons:

• "You can’t order prescription through their website as it’s closed."
• "The doctor’s lack of seriousness has left me in the dark about my condition."
• "If its care you are after I suggest another surgery."
• "When I made a complaint and pointed out to the very cold 🥶 Claire I was immune suppressed and I could have caught covid as there was lots off covid patients in A&E all Claire was interested in was protecting the doctors and St. Andrews."
• "Unfairly dismiss people from their practice if you have mental health issues."
• "For the last four months, the prescribed medications provided no relief."
• "They left my baby boy without an appoitment so we spend 4 hours at A&E and receive antybiotick for chest infection."

Communication and Responsiveness

Pros:

• "I like that I can book my blood test, get repeat prescription etc online as well as view my medical records."
• "Plus they even listen to their patients, I have a little trouble hearing and I had trouble hearing the tanned system."
• "I would like to thank all staff for there caring nature.. You have all be polite when on the phone you have treated me with the upmost respect."
• "When I've called in with an urgent problem, the Doctors on each occasion have telephoned me within an hour and either called me in for examination or diagnosed me over the phone if it's been a repeat problem."
• "I received a callback a day earlier than I had been told which was a lovely surprise."
• "I got through quite quickly on the phone and got an appointment within the hour, which was great."
• "Debbie just to make sure that I'd received the message and collected the prescription what Wonderful Customer Service."

Cons:

• "After having listened to the answerphone message, I have concluded that if you have any medical problem then basically, forget it."
• "If I could give zero stars I would."
• "Absolutely disgusted the way my partner has been treated today!"
• "Terrible surgery. The GPs and the conduct of reception staff and general management."
• "Considering consulting a private GP as I genuinely feel unheard in my current healthcare."
• "When I asked about this, your receptionist told me you don't have this option available, without asking me further questions."
• "It is almost impossible to get through to anyone on the ‘phone."