Address: 11 Wilson St, Derby, DE1 1PG, United Kingdom
Phone: +441332332628
Rating: 2.6
based on 84 reviews.
Appointment Availability
Pros:
"Fantastic Dr's surgery, on the day appointments readily available."
"Really great doctors surgery, they try and allocate you the same gp so that the gp knows your background and can follow up."
"Sometimes you have to wait to get through on the phone lines (usually only early in the morning), but they are very good at getting you an appointment on the same day."
"On-the-day appointments are pretty easy to get most days."
"I have always been able to see a Doctor the same day."
"Cannot fault this surgery. I became a patient here a few months ago and unfortunately have had to visit a lot but NEVER had a problem getting an appointment."
"What a turnaround rang the surgery got a same day callback got to see doctor Richards the next day receptionist on the desk was lovely and very helpful doctor Richards was spot on could not have had a better experience keep up the fantastic improvements it really does make a difference."
Cons:
"I never got an appointment over the phone unless I walk 25 minutes from mine to the surgery to get one."
"Always trouble finding appointments and if you get one expect more than 30 minutes for your turn in surgery."
"Impossible to book appointments with any GP at all by directly calling the surgery nor via the online booking system."
"Been on the phone for 1hour and 40 minutes... and they rudely put the phone down without answering."
"Very hard with phone. Clinic is open from 8.00, currently time is 08.25 and the call can't be taken, because hang up automatically."
"Getting through in the morning to book an appointment is almost impossible - the phone line queue is usually full and it terminates your call automatically."
"Awful phone lines and a cut off service implemented so the line is either busy or if you are lucky enough to get through it simply apologises for BEING busy and hangs up the call."
Staff and Service Quality
Pros:
"The doctors and nurses are always professional and understanding in my experience."
"Very professional and pleasant reception staff and plenty of Nurse practitioner appointments also."
"I, like my family have been with this practice for many years...Any doctor I ever seen or nurse for that matter are always kind helpful and never feel fobbed off."
"Dear Wilson Street surgery I would like to thank you for your service provided and I'm disheartened that being out of the catchment area that you can no longer assist me."
"Referrals have also been done very quickly for my 3 year olds again fantastic service."
"Considering NHS situation and struggles in providing sometimes even basic support this Surgery is providing excellent service and have the high standards in dealing with their work and responsibilities in supporting their patients."
"I would like to pass on my sincere thanks to Dr Hina for treatment of my daughter for her earache during these challenging times."
Cons:
"Been registered many years here and over time it has got too busy despite extending building over time to a level which us unacceptable!"
"There seems to be a culture of shifting the blame and dismissive attitudes towards patients, this does not make you feel safe and is quite disconcerting."
"Receptionist never answer the phone I make about 50 calls from 8am til 830am but apparently there busy with calls lies they just sit there and let the phone ring."
"Staff blame each other, I saw about 6 different staff behind reception all busy stood around gossiping, too busy trying talking not doing their jobs whilst phones were going unanswered!"
"Poor communication between staff internally and with other departments within the NHS; this has often had a significant impact on being able to access prescriptions and medical help."
"Emails and applications for various services get ignored and complaints never get answered."
"Noone seems to do, or even know their job... The reception are atrocious and the Dr's are mediocre at best."
Facilities and Accessibility
Pros:
"Car park had spaces and served its purpose and was wheelchair friendly."
"First class surgery. Front desk and in the consulting rooms."
"Lovely surgery, never had any problems with any staff there."
"Visited today for blood results. Dr Richards was fabulous."
"Registered with the surgery when moved into the area in November 2019. Outstanding so far."
"Best Doctors. I have been with these Doctors both at Wilson Street and Taddington Road for over 30 years."
"This practice is very damn good. Well done everyone."
Cons:
"I registered as a new patient and also registered for online services...Lady on reception said that I will receive an email with online services settings but I didn’t received anything."
"To book an appointment online, you have to go to online requests which is either on the top of the screen on a web browser or in the menu on the mobile version. However to use the service you need to send them 2 forms of ID and wait to be registered and for them to send you the login details."
"The website has a messaging service, and regardless of the information you give, you will always be told to call to book an appointment early in the morning."
"Been given wrong medicine twice (specialist from Royal Derby hospital confirmed that)."
"Secure service is poor, appointments at 7pm is a joke, not been able to go as I have 4 young children."
"Doctor Kanwal Kaur requested 2 blood tests which I’ve done 2 weeks ago...I’ve not been contacted regarding my results and what to do next."
"Awful phone lines and a cut off service implemented so the line is either busy or if you are lucky enough to get through it simply apologises for BEING busy and hangs up the call."