De Montfort Surgery Reviews Summary

Reception and Staff

Pros:

• "Guy who had a long hair currently working at front desk (receptionist) he is very helpful and best guy who working there."
• "Reception- very Good."
• "All staff members are friendly and very helpful when booking an appointment."
• "I'd also like to thank the smartly dressed receptionist who was helpful to me both in person and when I've called about prescriptions and medication reviews."
• "All the receptionist are also very good."
• "The receptionists are friendly and efficient, making checking in a breeze."
• "The receptionist seem keen to help and will work with you to find an appointment/ outcome that works best for you and the practice."

Cons:

• "The most terrible customer service! All of their employees on the reception and management staff are lazy to do anything."
• "Honestly so upset with the way I was spoken to by the receptionist this morning, she was incredibly rude and did an amazing job at making me feel uncomfortable."
• "AVOID AT ALL COSTS. Not only have they refused to change my partners name... but they have also shown the worst level of incompetence."
• "The staff here are rude and getting to see a doctor is near impossible."
• "The reception staff are very rude and impatient with everyone queuing up."
• "Receptionist absolutely rude and not willing to help at all."
• "The staff are the rudest people I have ever come across!"

Appointments and Accessibility

Pros:

• "This was a very efficient response and I’m grateful for this more than most people will understand."
• "Recently had two appointments with this practice for my Covid 19 Vaccination. Cannot fault the staff."
• "Booking specific appointments with specific doctors can have long lead times, however the drop-in clinics are fantastic and I've always seen someone within a few minutes."
• "They are faster at getting appointments than other surgeries."
• "I’m so surprised at the 1 star reviews. I have ALWAYS got an appointment when I ring at 8am without fail."
• "Next day appointments are available online after 4pm, and at 8am the same day online."
• "There's a possibility of same day appointments that helped me tremendously."

Cons:

• "You cannot do advanced bookings and when you call at the start of the day they do not answer their phones."
• "It's really hard to get an appointment and it's a different doctor every time making it very difficult to keep up with a regular course of treatment."
• "Considering moving doctors. I have a health condition that regularly needs check ups and I have been waiting for 4 months to get a regular appointment."
• "They cancelled my appointment for no reason."
• "This service is laughable and a downright disgrace, and better surgeries DO exist."
• "Don't go there they had two star review for how many years."
• "Worst surgery I have ever been to in my life! They removed me from the system."

Medical Care and Treatment

Pros:

• "I am really pleased with how De Montfort Surgery deal with mental health."
• "The doctors and nurses always listen and attend my needs and are very patient with me."
• "The care that my family and I have received by this surgery during this time from the receptionists, nurses, phlebotomist and exceptional Doctors has been second to none."
• "The GPs (apart from one) listen empathetically and let you put more than one ailment to them."
• "Dr. Sultana, in particular, has been great."
• "Got my prescription sorted and some excellent help and advice from Dr. Ngyuen."
• "Dr Heaton in particular is the most exceptional Dr I've ever seen!"

Cons:

• "Went there feeling absolutely horrid with high fever, had to wait for an hour and a half to be seen, only to be told 'you're doing everything right, keep it up!', without prescribing me any medication."
• "This kind of service and help is behind any expectations, you should be ashamed of yourselves."
• "AVOID AT ALL COSTS. Not only have they refused to change my partners name... but they have also shown the worst level of incompetence."
• "The worst doctors I’ve been too, you’ll be better off self diagnosing."
• "I've been seen 4 times and passed the same steroid cream every time."
• "Avoid Dr Musa at all costs lacks compassion and professionalism a lot of the other doctors are the same."
• "Foreign Doctors - Rude and no empathy at all."

General Experience

Pros:

• "Ive been using this surgery since Ive moved to Leicester around 2 years ago and not once have I had a bad experience here."
• "I've used the surgery for fifteen years and like all Doctors surgeries there are ups and downs but the staff do care are very professional."
• "When you do finally get an appointment, the doctors are helpful and good."
• "I've always felt well supported and taken seriously."
• "I have been with this surgery since 2007 they have always been supportive patient centered."
• "I’ve only been registered a few months but every time I’ve come in I’ve left with a smile on my face due to how kind the staff are to me."
• "The facilities at the surgery are clean, well-organized, and modern, creating a comfortable environment for patients."

Cons:

• "Had to retract my previously positive review, sadly. Having wasted hours of my life on hold only to not get any kind of appointment or support I have absolutely lost faith in this surgery."
• "Don't touch with a barge pole. In December, I was told to call a week before my infant daughters prescription was due."
• "Considering moving doctors. I have a health condition that regularly needs check ups and I have been waiting for 4 months to get a regular appointment."
• "This service is laughable and a downright disgrace, and better surgeries DO exist."
• "Don’t know who’s the Manager of this surgery and how they’re managing to keep it open !"
• "The worst doctors surgery I have ever been to. I am transgender and the receptionist there just laughed at me for being transgender."
• "Awful surgery. Always insanely busy."