Barlow Croft, Greene King Pub & Carvery Reviews Summary

Staff Service

Pros:

• "Super friendly staff with great pub food. Staff, especially the manager were very helpful to us."
• "Staff are well presented and smartly dressed and some will engage in conversation if you kick start it off."
• "Lovely waitress and friendly atmosphere."
• "The manager was lovely. The girl cleaning stopped what she was doing too assist with things I needed."
• "And the lady behind the bar was very friendly and helpful - thank you :)"
• "But I have to give a shout out to the staff, and in particular Sarah and Sophie who looked after us both nights. Super friendly and efficient."
• "Staff were great (especially the short barmaid... she had a great friendly attitude)."

Cons:

• "They clearly don't care about anything in this place."
• "The waitress said as she came over is this for you, no apologies for a delay and no manners."
• "Would not recommend this place and will definitely not be returning."
• "One of the waitresses that someone has mentioned previously in a review was still incredibly rude considering she works in customer service."
• "I was told by an extremely rude member of staff that 'we do not do refills of vegetables, on a carvery'."
• "The manager was unhelpful and gave 'been busy, staff off sick' excuses but never actually apologised."
• "This man was the rudest most disrespectful person I have ever come into contact with."

Food Quality

Pros:

• "But when we got our food, it was tasty."
• "Food was nice and fresh."
• "The food at the Barlow Croft is delicious; I've eaten there on a number of occasions recently and haven't had a bad meal."
• "Food was very tasty and to a decent temperature."
• "The food here was really nice, I got the cod and chips and the cod was hand battered and very tasty."
• "Food cooked to order and arrived hot."
• "The food here is beautiful."

Cons:

• "It took 5 minutes to tell me they had no more steak."
• "Food was pretty awful, I was questioned when I asked to send it back."
• "The macaroni cheese here needs some improvement... Very small portion, and not great quality either."
• "Food all over the floor, tables were sticky."
• "The fish was all batter with a tiny piece of fish at one end. Beans were cold."
• "Food was awful. Worst carvery I’ve had which is a shame as I’ve been here a few times and enjoyed it."
• "Bar meals arrived ...mainly overcooked...."

Cleanliness & Maintenance

Pros:

• "The venue is nice, clean and very open, seating inside is comfortable and if the weather is good seating outside is also an option."
• "The pub was clean and had a really good selection of ales."
• "Place was clean enough for somewhere overrun with sticky children."
• "Called in here on a Saturday evening before the cinema... saw lots of cleaning going on in between table usage."
• "Toilets are clean and to an excellent standard."
• "Very modern decor and tastefully laid out."
• "The establishment was very clean and the food was amazing would defo recommend going for the Carvery on a Sunday."

Cons:

• "Tables are left to be cleared for up to 15 mins (whilst I was there), menu's and tables are generally dirty."
• "The restaurant was filthy and there wasn't a table without old food on it when we arrived."
• "The upholstery was tattered where we were sat. We were basically sat on the foam."
• "The hygiene standards are well below average we were seated at a table with left over food from the previous customers and the cutlery was dirty and stained."
• "Table was dirty, floor had food bits on it."
• "Toilets are extremely dirty and smelly with no soap and tissue in."
• "The state of those toilets were a total disgrace."

Management & Organization

Pros:

• "After an awful long day at work, i was desperately searching for a carvery before they closed for the night. I rang ahead and spoke to the manager Shane, who kindly let me know he’d hold off for me."
• "First of all I’d like to say that the manager was so welcoming and engaging."
• "Big shout out to Shane and his Dream Team, keep up the good work and next time we are in Manchester we will be back!"
• "1st visit all the way from Scotland.. carvery was brilliant... big shout out to Shane... the best customer service we have ever experienced."
• "The manager, Shane, quickly judged the mood of our party(good humoured and relaxed) and increased our enjoyment of the evening by joining in with his infectious sense of humour."
• "But the manger that has taken over went above and beyond."
• "I spoke to the manager Shane a day or 2 later who has resolved this issue with speed and professionalism."

Cons:

• "The adult only section was closed, which wasn't good."
• "Service was awfully slow, we were waiting for food for two hours!! Drinks came awfully slow too."
• "The staff have no direction from the managing team."
• "This place is absolutely terrible the manager has no control the plates of food just left on the table and on the floor."
• "The manager didn’t even go to the woman to have a word yet stood staring at me and talking about me clearly to another team member."
• "Despite there being loads of empty tables, our server wanted to seat us right next to a large noisy family group."
• "The place looked understaffed."