Glyn Hopkin Kia Romford Reviews Summary

Customer Service

Pros:

• "I am impressed with their customer service. The lady at the front desk was incredibly helpful."
• "Really happy with the service at Kia Romford, Jeff was very helpful and went above and beyond."
• "Marcus was amazing getting me a great deal on my new vehicle and made sure it met all my requirements."
• "Staff were very polite and the technician took the time to explain what remedial action had been undertaken."
• "Jeff has been remarkably helpful, very polite and extremely pleasant."
• "The customer service has been great, and very professional, kind, and courteous."
• "Marcus was the salesman, he gave 100% service, kept me updated. A terrific gentleman."
• "My salesman, Jeff was the best. He treated us like family."

Cons:

• "I wasn’t prepared to write this review but... once you get your car they will show their true face."
• "The front desk ladies were rude. My Kia Sorento’s EPB system was faulty and my car is still under warranty."
• "Customer Services have been contacted by my husband... still waiting for the call from the salesman."
• "After sales from the Service Department has been poor in my opinion."
• "Walked into the showroom... not one person approached us or even greeted us."
• "I wasn’t prepared to write this review but... once you get your car they will show their true face."
• "Horrible post sales services by this center as now we have to wait for more than a month for simple diagnostic."
• "The car we bought had several faults which were not mentioned to us prior to purchasing the vehicle."

Vehicle Delivery and Quality

Pros:

• "Brilliant! Can't wait to drive it. Best place to buy a Kia. The team are lovely and friendly."
• "Our car actually arrived ahead of schedule, but Chris kept us informed regularly of the progress."
• "This is my first experience with Kia. Jeff has kept me updated with the delivery of my car from start to finish."
• "I have bought a car which is not something I do on a regular basis. Marcus provided excellent service."

Cons:

• "Placed order in June 2022 but only took delivery after 13 months in July 2023. Excuses upon excuses as to the delay."
• "Nobody ever returns a call. Leave message after message, no response. Got registration docs but no car."
• "Ordered new car Feb 22 and were told it would take up to 6 months. We then waited 14 months for it to arrive."
• "Placed a deposit for a new 2021 Kia Sorrento and last minute, day before collection, GH romford cancelled the order."

Communication and Responsiveness

Pros:

• "Very happy .they helped me with a setting issue on my car computer .they were so busy but they managed to gave me 5 minutes of their time."
• "Jeff is always very helpful and has assisted me with 2 cars over the last 4 years."
• "Just want to leave a positive review regarding a member of staff called Natalie-Barnes, she was fantastic at answering all questions."
• "We would like to thank your salesman Jonathan for taking all the stress out of ordering our new Kia Sportage."

Cons:

• "Unfortunately, I need to give them this rate because is looking like they dropped the standard. I booked a service for my Kia 3 weeks in advance."
• "I was impressed with the Sales Department at the Romford Kia Dealership when I bought my Niro, however after sales from the Service Department has been poor."
• "Rude and dismissive woman working there....even covered her mouth to speak badly of a customer in front of the customer."
• "Very Poor service Since Kia has moved to Glyn Hopkins, Keeping calling the in branch service department to chase up a query."