Address: Bilton Way, Airport Service Rd, Portsmouth PO3 5FE, United Kingdom
Phone: +442392657800
Rating: 4.8
based on 390 reviews.
Customer Service
Pros:
"The customer care and attention is second to none."
"Customer service at Snows is brilliant."
"The amount of effort put in on every occasion the car went to the dealership was outstanding."
"Both Andy and Dave at the service desk are very knowledgeable and always have time to have a chat."
"The Portsmouth service team have always been helpful and upfront."
"The staff were as lovely as always and super helpful!"
"I received excellent service from the team at SEAT Portsmouth."
Cons:
"The Service Department - Atrocious. Appalling. Disgraceful. Liars to boot."
"Terrible service 50% charged loan car Car arrived @8-00am removed car at 15-30 not worked on all day if I could give half a star I would."
"On arrival just before 10am David advised me that my information was incorrect and that the car would not be released until after 5.30."
"Vehicle on site for 7 hours Hoover completed Not even a sorry."
"I was let down last minute, by the branch, for a pre arranged loan vehicle whilst mine was being serviced and MOT'd."
"I went back to your location toward 3pm only to be advised that the work had not yet started and that certainly I would have another two hours wait."
"I waited for 30 minutes before being seen, only to be told by a young man in the service department that the Technician had to complete a test plan... As it transpired, these were A TISSUE OF LIES!"
Sales Experience
Pros:
"Bought a Leon 1.4 FR from Seat Portsmouth. Leon, Gary and Linda were fantastic."
"Leon did a fantastic job of answering my hundreds of questions and showed patience and knowledge throughout."
"Handover was well handled, could not wish for better service from Leon and the team."
"Phil was super helpful in setting me up with the right car for my needs."
"A big thank you to Snows Seat Portsmouth and especially Phil who dealt with me throughout."
"Gary showed me a car he thought I might like and I absolutely loved it."
"Very helpful when discussing our needs, Leon gave us all our options and arranged for a car from another branch to be available to us very efficiently."
Cons:
"Unfortunately I ended up with what must be the world’s worst car salesman, who didn’t seem even remotely interested in selling me a car."
"I also couldn’t have a test drive unless I was going to buy one of the cars, another utterly useless concept."
"Be careful buying extras which are not worth the paper they are printed on and be careful of so called managers in portsmouth."
"Although they may be good at selling you a car, like many other dealers they are not good at servicing them."
"Considering car sales is a large part of seat business aftercare is a joke and the younger the customer the worse the treatment."
"One of the worst garages for customer service in Portsmouth."
"Don’t waste your time!"
Staff and Management
Pros:
"Michelle is a very pleasant person & very kind with her e-mail responses, can't do enough to ensure, that as a customer, I am happy with the service provided."
"I would like to thank Michelle Falwasser for her forward thinking."
"Loved the informative videos posted on YouTube giving guides on certain aspects of the cars, and got to express my thanks and gratitude to Peter, the man behind the videos."
"Phil was absolutely superb and incredibly efficient who not only had a fantastic sense of humour but extremely knowledgeable."
"Phil who sold me my car nearly 4 years ago seems to remember who I am and greets me whenever I am in the showroom."
"An exemplary member of staff at Snow Seat Portsmouth - Phillip Brison."
"Great customer service from Byron, I’d not hesitate to buy a car from him again."
Cons:
"The guy standing in the car park entrance just looked at me and didn't say anything until I tried to go into park - bit confusing..."
"Southampton seems to be better but portsmouth is not good."
"I tried ringing them on the second day to get an estimate of when the car would be available... but nobody bothered to answer the phone."
"I had to return my son's mobility vehicle due to a leak on the passengers side of the vehicle front and back."
"First visit cancelled when I arrived as courtesy car had fault. Nothing else available. No attempt to contact me."
"I felt trapped by the circumstances and decided to spend the waiting time at Gun wharf rather than drive 30 miles home."
"When I got there at 14:00 they said it wasn't finished but should be soon. I sat there for over an hour before they started going through the work they had done and taking payment."
Product Satisfaction
Pros:
"Just bought my second Ibiza from Snows SEAT."
"We have recently taken delivery of our brand new shiny Seat Ibiza."
"I am delighted with my new shiny blue Seat car and very glad that I got in touch with Phil, I cannot recommend his service highly enough."
"You will have to go a long way to experience service as good as what I have just received."
"The cars now feels smoother than ever to drive, and it was very much appreciated getting a small discount on the new front tyres (and cleaning it inside and out)."
"The Car I brought is in immaculate condition and they provided a full background of the vehicle which I felt was an added touch."
"Have just collected my new Arona and must say I am extremely pleased with both the car and the service from the garage."