McDonald's Reviews Summary

Service Speed

Pros:

• "Only came in for a quick bite before work n it came out decently quick so that’s a positive too."
• "Been many a time at late hours, myself n me partner both work I. Hospitality so normally 11pm is an early finish, swang by tonight and actually got very good service."
• "Service reasonably fast mid week."
• "They keep cars moving swiftly."
• "Visited on weekend night - easy ordering process on kiosk. At this time, food hot and freshly cooked to order."
• "Really fast service."
• "Food was good, not long wait."

Cons:

• "Drive through was very slow, every car waiting for food at the window slowing the queue down."
• "Appalling service delivery was set for 10:05. 10:35 now and still no update past the confirmation of order no one will answer the phone have called 5 times over the past half hour absolutely disgusting."
• "Waited ten minutes for just a large black coffee."
• "Staff too busy to serve as they focus on takeaway deliveries and drive through first, so a long wait."
• "Drive thru is terrible was waiting ages in car park just to get something that tasted horrible."
• "I waited an age in a cramped space with literally dozens of orders being processed before mine."
• "I waited over 10 minutes for my takeout order."

Order Accuracy

Pros:

• "Staff are polite and friendly."
• "On all my visits the staff have been super friendly and helpful and the service has been fast and efficient."
• "Despite this the order was correct."

Cons:

• "Only downfall is I have had many orders given incorrectly and have had to either send things back or request a meal they have forgotten."
• "Couldnt get an order right if their life depended on it."
• "Three times I have ordered on just eat from this McDonald’s and they have got the order wrong."
• "OK, but Jesus everytime I go they forget half the order."
• "The staff here need some serious training, half of order missing and always arrives cold."
• "Ordered 2 wrap meals through drive through and as always they messed it up."
• "Ordered a mcCrispy, got a McSpicy."

Facility Cleanliness

Pros:

• "Lovely clean place to call for some lunch."
• "I have been inside here quite a few times before and it is always clean and tidy."

Cons:

• "Just needs a bit more attention on cleanliness."
• "The place was dirty with rubbish on the floor and tables and the tables needed cleaning."
• "The tables and floors were all filthy, covered in food and ditched food containers."
• "Table itself was filthy and grabbed the disinfectant that was at the bins to wype it ourself."
• "Had to ask for a member of staff to clean our table before we sat because it was covered in salt and sauce."
• "Not to mention that the restaurant tables were filthy."
• "Trays dumped anywhere."

Customer Service

Pros:

• "Staff are polite and friendly."
• "On all my visits the staff have been super friendly and helpful and the service has been fast and efficient."
• "The staff are professional and capable."
• "Absolutely great experience. Staff are always willing to help, burgers such as the Grand Big Mac have so much flavour into them."
• "Yesterday we were served by Alice who is an asset to the company."
• "Staff friendliness definitely redeemed it."

Cons:

• "Ridiculously bad customer service, staff disrespectful, queue 20 mins for the drive thru to then be let down with no milkshakes, mcflurries etc."
• "Manager called wendy was rude to staff and customers told a member of staff off for the way she was standing in front of customers made the girl look very uncomfortable."
• "Never particularly good service when I go here."
• "Staff at drive through do not listen do not appreciate having to hold up customers to take back wrong order."
• "The staff are the definition of what ‘slacking’ is."
• "Had a bad experience with staff seemed I fell into a standing joke they all have."
• "However some staff were messing around acting like kids."

Facility Accessibility

Pros:

• "Conveniently located for Cathedral Retail Park and Westgate Retail Park."
• "They have 2 disabled bays and large doors which are wheelchair accessible."
• "Slightly complex cul-de-sac access in industrial estate but plenty of parking."
• "Overall, this McDonalds is great. The premises are easy to access and parking is sufficient for the amount of seating available inside."

Cons:

• "Always full of babies and kids. Not sure 3 year olds need a Big Mac or an iPad to cover in food. Not enough places to sit."
• "Totally in wrong place car park is miniscule only two disabled bays that are constantly used by takeaway drivers in full view of staff that turn a blind eye to the problem."
• "Car park is way too small, never no way to park because of delivery drivers taking up the spaces."
• "Getting in and out with the car is not easy."
• "Sick to death of trying to get to B and Q and Dunelm on a weekend. and the entrance is gridlocked with people queuing for the drive thru."