Brilliant Restaurant Reviews Summary

Service

Pros:

• "Staff were very busy & friendly throughout service."
• "Special mention goes to Xavier Fernandes who made our visit memorable by not only impeccable service but recommending dishes we thoroughly enjoyed!"
• "The service was great and the waiting staff were very attentive."
• "Service - was very quick and waiters were attentive."
• "Service was excellent."
• "Service and hospitality was amazing. Staff were very friendly and were on point."
• "The staff served quickly and offered to ask for anything more."

Cons:

• "Sorry the service was very unsatisfactory and staff was very unprofessional."
• "The staff were not attentive."
• "The staff was running like headless chickens, the service was incredibly out of synch."
• "Service is non existent if you can’t get someone’s attention."
• "The service wasn't all that, not good customer service at all."
• "Hard to get attention of the waiters."
• "The service was appalling. It took half an hour to bring out the deserts."

Food Quality

Pros:

• "The food was lovely. Starters we're very good I highly recommend the wings as a starter, they are the best wings I have had since visiting Vegas."
• "We really enjoyed the quality of food and ingredients."
• "The food was good, and we all enjoyed it a lot."
• "The Punjabi food is absolutely amazing – everything we tasted melted in other mouths."
• "I always get butter chicken and daal makhni, which is always beautifully presented, delicious and fresh."
• "Chefs are Master Chefs, even the Chapatti’s and Ghee are incredibly tasty!"
• "Food was just awesome. The flavours, the taste was just too good."

Cons:

• "But biryani was awful...no fried onion, no mint, no salt in rice and boneless meat pieces were not at all tender...quite tasteless."
• "Main dishes were complete disaster including masala fish, chicken tikka and lamb."
• "The butter chicken (murgh makhani) was also awful and a huge disappointment."
• "The chicken was undercooked and not fresh at all."
• "The koftay was horrible and tasteless."
• "The taste chicken and lamb was not authentic at all."
• "Food is awful, unappetising thick sauce for curries, looks re-heated."

Atmosphere & Ambiance

Pros:

• "The atmosphere was nice and welcoming."
• "This place I feel is marketed for family, which is lovely."
• "The restaurant really looked good and was very up to date."
• "Fantastic service, fantastic atmosphere."
• "The food and ambience were terrific."
• "The ambiance is spot on."
• "The atmosphere is really nice, you won't get that anywhere else in the Southall area."

Cons:

• "They gave us a seat where the heating was above us and it was so hot."
• "The Hall was over-heated."
• "Enviornment was really noisy."
• "A bit loud so not good for a romantic dinner."
• "The atmosphere was noisy! Not Brilliant."
• "The night we went they had two big parties of screaming kids and mums."
• "I did find it all a bit too formal for my liking."

Value for Money

Pros:

• "It wasn't expensive, the quality and service was not worth the price."
• "The prices are reasonable and the food is of a high quality, will definitely be going there again."
• "It's not expensive either which is good."
• "Good food, nice and friendly staff. Food is reasonably priced."
• "Amazing food really good value for money."
• "The service was great and the price fits the quality of food and service."
• "Great atmosphere and well priced with friendly staff."

Cons:

• "Very expensive for the location and quality."
• "It is also very expensive."
• "The food is definitely overpriced."
• "Portions were very small for the prices they charge."
• "Not what is expected from this place. Portions were very small for the prices they charge."
• "They charge a premium price for below average food and simply unacceptable service."
• "Also the portion sizes have reduced with prices up & removed extras like pickles & little touches all out - cost of living so pass the costs to the customers!"

Management & Staff Behavior

Pros:

• "Thanks so much to Sarabjeet Singh (G.manager) and his team for an awesome evening with great food."
• "The owner was also present and made the whole experience!"
• "The owners were also present, speaking to each table individually & took a genuine interest in customers feedback."
• "Booked Brilliant Restraunt for dads 60th Birthday. Both Shankar and Dipna were very helpful is assisting with the booking."
• "The owner was there when we left and even though it's a really popular restaurant he seemed very grounded."
• "Staff were amazing and helped us get our car out the carpark… definitely worth a visit!!!"
• "The staff truly cares about your experience."

Cons:

• "I wanted to give my feedback to the manager but he was so arrogant especially the way he spoke to his staff."
• "Manager was rude about our child."
• "Waiter made us feel uncomfortable by repeatedly saying he would 'look after us if we looked after him'!!!"
• "The manager came and instead of listening to us he says he had it himself and everything is perfect."
• "The manager was not apologetic for anything."
• "We were shocked about the management behaviour."
• "We informed the staff about our concerns and the manager decided instead of rectifying the situation, he began to shout at us."