Bellevue Medical Centre Reviews Summary

Appointment System

Pros:

• "You won't necessarily get the same GP each time but they've all been good so far!"
• "Helped with my depression and anxiety attacks instantly."
• "For my own experiences, the Hotline staffs are great and willing to help with my questions, the phone consultation by GP the & interpreter are very smooth and helpful, they are very patient to listen my symptoms and arrange my prescriptions speedy."
• "I prefer to go to the doors just before 8am. This way you are guaranteed an appointment."
• "Me and my husband were seen by Dr Akinyemi Idowu at Bellevue Medical Centre a few days ago. He was very friendly, supportive and helpful. He listened to us carefully and addressed our concerns."
• "The staff were pleasant, helpful, and gave me more information than I've come to expect at a doctors appointment."
• "Dr. Huesmann was an amazing doctor. Kind supportive and very understanding."

Cons:

• "They never answer the phone. I've left it ringing for almost an hour on many occasions...no answer."
• "Absolutely awful service. Have never had a call answered since being registered at this GP (over a year)."
• "Been trying to book an appointment for four days. Every time I rang I had no answer."
• "They don't take appointments in advance which makes it extremely hard for me to plan time off work."
• "Can never get through on the phone or even book non emergency appointments in advance."
• "It's almost impossible to book an appointment in advance."
• "Hard to get an appointment and if you get an appointment it's only on the phone."

Staff Attitude

Pros:

• "Couldn’t say enough good things about the staff and their services. From Dr Rajesh and Dr Carlson to the amazing Dr Stendall. All doctors who have gone above and beyond in supporting not just me but my son and entire family."
• "All the doctors which I have come across here have been nothing but kind and helpful."
• "The staff have always been helpful when I have been in."
• "I personally do not agree with a lot of the comments from previous post regarding this doctors surgery. These have been my doctor for the past 6 months and and yes they are a big surgery but if you have patience and just be clear about what you need day to the receptionist, they will go above and beyond for you."
• "People need to chill out, learn some patience and appreciate the doctors and reception staff are trying their best."
• "With regard to the many negative reviews, I can't comment on anyone's experience apart my own, but every time I've needed to speak to someone or physically been into surgery I've been met by polite and helpful staff who provide a solution to my problem."
• "Staff have always been friendly and reasonable to me."

Cons:

• "This GP seems to only deal with people on benefits. Waste of my tax money."
• "The receptionists act like they work in the corner shop. Is my important phone call interrupting your gossipping?"
• "Reception Staff are very rude and unhelpful."
• "One lady on reception is incredibly rude, I went in for an emergency appointment at 8am and she responded ‘it’s not an emergency, it’s just a phone call’ when I was visibly in a lot of discomfort."
• "Reception staff are extremely rude and unhelpful. THEY UNREGISTERED ME FROM THEIR SYSTEM WITHOUT INFORMING ME."
• "The two black women that work as a receptionist are very rude, unprofessional."
• "The front desk team are really unfriendly."

Quality of Care

Pros:

• "Couldn’t say enough good things about the staff and their services. I have been at this surgery for as far back as a I can remember and have always had amazing doctors and reception staff have always been polite and very helpful."
• "For my own experiences, the Hotline staffs are great and willing to help with my questions, the phone consultation by GP the & interpreter are very smooth and helpful, they are very patient to listen my symptoms and arrange my prescriptions speedy."
• "Yesterday day afternoon I rang as there was a problem with my repeat prescription they setup up an appointment with a prescriber for this morning (so the next day day) and unfortunately my phone blocked the first call from them as it came from a private number I rang the surgery and within 20 minutes the doctor called me back and my prescription was sorted."
• "I am really impressed with the improvement of the service .in the queue I was last .I was told to press 1 and get a call back when I reach my position in queue. I was call back and dealt very politely."
• "Me and my husband were seen by Dr Akinyemi Idowu at Bellevue Medical Centre a few days ago. He was very friendly, supportive and helpful. He listened to us carefully and addressed our concerns."
• "The staff were pleasant, helpful, and gave me more information than I've come to expect at a doctors appointment."
• "Dr. Huesmann was an amazing doctor. Kind supportive and very understanding."