"Richard has gone above and beyond on several occasions to ensure my cars have been fixed to the highest standard."
"Very helpful and knowledgeable staff."
"Excellent customer service performed by manager Pete, very professional with the advise about my cars condition and work done on time."
"The person I dealt with was so helpful and took time to explain the issue, offer solutions and look up alternative tyre costs and didn't charge me for the time they had spent diagnosing the issue."
"Extremely friendly staff who went out of their way to help me today with my car."
"Friendly staff that were very helpful, no hidden charges and the car was in the workshop shortly after I arrived."
"The customer service from everyone was so friendly, I really appreciated it and I’ll definitely be using them again!"
Cons:
"Seems dodgy and feels like a rip-off garage."
"DO NOT EVER COME HERE."
"The staff member I spoke with was patronising and completely refused to break down the cost of their parts, labour and VAT."
"Area manager refusing to contact customer despite him being the person who the customer has dealt with."
"No apologies for the wasted journey let alone being proactive in calling him to tell him not to come in for his allotted time."
"Center manager swears at you when you ring to ask for the area manager to contact you."
"Unfortunately, the response she received from your staff was not only unhelpful but also extremely rude."
Booking and Timeliness
Pros:
"Another garage let me down last minute so I was driving round looking for somewhere to get my tyre changed ASAP. I popped in here on the odd chance and they got me in straight away."
"Great service. Booked and paid online, so just had to drop the car off and wait until they were done."
"I will now add that the issue was resolved by the Branch Manager who was most helpful, couldn't fault his service."
"Had two tyres changed on Saturday. Realised they were the wrong tyres on Monday, and Formula 1 Autocentre changed them to the correct tyres the same day without any fuss."
"Great customer service as I had to rearrange the appointment 3 times but they did it and were very accommodating."
"They fixed it same day even though they were short staffed."
"Easy to book mot and service and is the cheapest around."
Cons:
"Booked my A5 into the Portsmouth F1 Autocentre for a MOT, free screen wash top up and front wheel alignment checks today at 12:15. I arrived at 12:05 to be told that the MOT was booked in at 13:00 not 12:15."
"Overall experience was crap, it took ages and was outrageously overpriced."
"Had new tyres fitted on all 4 wheels, great price, but very slow fitting have had other work done and always seem to take much longer to do than the time quoted."
"Booked in for 2 front tyres changed for 1 o'clock... its now been 2 hrs and my car is still untouched outside the garage."
"The biggest issue I have is the time of the booking being changed and nobody contacting me."
"Despite getting there at 4:00 and not leaving until nearly 5:30 for a job that should have taken just half an hour I didn't have the worst experience, however on leaving I spotted what looked like a nasty altercation between one of the mechanics and a customer."
"What a shambles! I spoke to this branch of F1 two weeks ago to book my MOT and four new tyres. Imagine how pleased I was to arrive there this afternoon to find that they had not ordered the tyres in and, to top that, hadn't booked me an MOT slot!"
Price and Value
Pros:
"Had new tyres fitted on all 4 wheels, great price, but very slow fitting have had other work done and always seem to take much longer to do than the time quoted."
"They have always been honest with faults and I've always been given fair price for the labour and parts."
"Great company who honour their price match guarantee."
"Best price I could find for the tyres but I would not use them again. Extremely slow incommunicative fitter did 2 tyres but not the steering check I had booked."
"You can pay by PayPal which helps you spread the cost over 4 months at 0%."
"Best price I could find on Avon Avsnzas in Pmpey area."
"Reasonably priced, honest polite and efficient service."
Cons:
"Overall experience was crap, it took ages and was outrageously overpriced."
"They may be cheap, but upsell and I now wouldn't trust them to do what they say."
"They basically lied to me and tried to sell the job as if it was something big, when in actual fact it was a simple 10 minuet job, and tried to charge me half the cost of my car."
"The total bill was £580."
"Booked in for a service advertised £160 booked online. As soon as I got there they said will be extra £20. Later they called me and said an extra £342."
"They quoted a staggering £650 in addition to the amount I had already paid, bringing the total cost to over £800."
"Had four new tyres fitted and balanced and alignment charged although not asked for."