Specsavers Opticians and Audiologists - Clapham Reviews Summary

Customer Service

Pros:

• "Specsavers opticians and audiology Clapham junction, the staff there are pleasant and always show their willingness to help."
• "New premises, wonderful service, approachable staff."
• "Staff members are polite and several apologised for delays."
• "Friendly and courteous staff. Dr. E. Patel was very informative with great patience and a gentle manor."
• "Amazing personal service."
• "Nicola and Aaron and above and beyond staff here; I couldn't express enough how much they helped me on my visit here with a disabled patient."
• "The branch at Clapham Junction are absolutely fantastic, from the Manager to the trainee."

Cons:

• "Maybe the worst customer service I’ve ever had, the woman at the front desk was so so rude."
• "Absolutely appalling service! I will never set my foot in this store again."
• "Unfriendly service whenever I come here. I often feel like an inconvenience."
• "Definitely not recommend. Worst customer service ever seen and was told staff are known for having attitude."
• "Customer service today was absolutely shocking.... Unbelievable!"
• "They never ever ever pick up the phone."
• "Extremely poor services. Since January I'm still waiting for a response from Manager."

Professionalism and Expertise

Pros:

• "I want to thank Noel for his patience and being a good sport."
• "Fantastic Service from booking my appointment to picking out my glasses."
• "I was welcomed by Nicola and was attended by Alan. He was exceptionally helpful."
• "The staff are very well organised and competent and friendly."
• "The ophthalmologist was very warm, friendly and professional."
• "Every staff member I dealt with was exceptionally professional."
• "Can't fault the optometry here, all the staff are very professional."

Cons:

• "Honestly a waste of time, need to be more clear that when booking a contact lens consultation appointment online the appointment itself is just a needs analysis questionnaire."
• "They have prescribed my dad wrong glasses... When we have mentioned it to a consultant this time he had no idea what this condition is."
• "They clearly struggle to keep customer records up-to-date in their systems."
• "Contact lens was dropped on floor and lost by member of staff."
• "Representative was great. Manager couldn’t even pretend to care about helping me with a question. No ability to buy or fix glasses or contacts on site."
• "Maggie then was abusive and pointed her finger at my partner... She also accused me before not even examining my eyes that I don't wear my glasses."
• "This is disgusting racist behaviour by spec savers at Clapham junction."

Facility and Accessibility

Pros:

• "SpecSavers booked me in for an emergency appointment within the hour, on a busy Saturday morning."
• "Easy to book a same-day eye test via the website and even more seamless to change times when you need to."
• "A kind member of staff found the right screw, fitted it, and gave all the other screws a tighten, for absolutely free!"
• "Not the biggest selection on view, but excellent service, affordable pricing."
• "Great range of glasses and the 2 for 1 offers are really useful and a good standard."
• "Store is kept clean and staff wear face masks."
• "The environment is spacious and pleasant, the booking system easy and if you need to speak to someone over the phone they are very helpful."

Cons:

• "Nice shopfront, management is a terrible mess. Ordered contact lenses here, the inventory management is chaotic, cupboards overflowing, staff can’t find things easily."
• "I was a little shocked as I have found quite rude for him to take only a chair for my partner as he was buying."
• "I went with my partner to buy something, he received a prompt help, however there were no more chairs available."
• "Only slight downside was that it's the only place I know of that still requires obligatory mask-wearing which I now find uncomfortable."
• "Very unpleasant experience with an employee over the phone. Extremely rude, didn't allow me to speak, answered back."
• "Unfortunately I and another customer were left waiting at the reception counter for too long and completely ignored by staff."
• "Also 20 min to find my contact lenses."