Specsavers Opticians and Audiologists - Woolwich Reviews Summary

Customer Service

Pros:

• "Loved my experience at specsavers, Woolwich. Amazing range of glasses! Also amazing staff, in particular, Rashila who was extremely helpful."
• "The team at specsavers woolwich are very professional and helpful."
• "The staff at Woolwich spec savers are soooooo kind and helpful."
• "I was thoroughly impressed by the attentive customer service of the Specsavers team."
• "Great Customer Care Had A Great Eye Test Today Extremely Happy With Staff Especially Caprice, Susan Prabhdeep, Wigdan And Rashila."
• "Another pleasant experience with this store, the staff strike the right balance between professional and friendly."
• "Incredibly friendly and competent staff both for eye & contact lense tests and for the selection of glasses."

Cons:

• "Service over the phone is rubbish."
• "Customer service is horrendous."
• "Very poor service, I stood unattended by two rude customer service women who ignored me."
• "They have the worst customer service. After making me wait for half an hour thinking that I was on the queue to be seen, the same person who made me wait asked me if I’m waiting for someone."
• "Eye test here also is definitely more expensive than what I've paid at the other branches."
• "Atrocious customer service and appalling lack of professionalism."
• "The customer service was horrendous."

Appointment Management

Pros:

• "When I had my appointment I was seen on time the staff was very helpful /friendly and polite helped me pick out a nice pair of glasses."
• "Made an appointment 4 days in advance, 2 hours prior appointment someone called to confirm that I have an appointment."
• "I was able to book an appointment online quickly."

Cons:

• "Week later and still to receive txt that other is ready for collection...."
• "Appointment booked for 1.50pm and now still waiting at 2.15pm and still waiting!!!"
• "I booked an appointment online for a Sunday, when I got there, I was told they won't attend to me as Sundays were reserved for private clients not NHS."
• "Don’t book appointments over the lunch break as you will be waiting while the optician and staff are having lunch."
• "Booked online for a contact lens appointment at 11:00am, got there at 10:45am, waited until 11:30am no one came to call me."
• "Shambles arrived at 11:05 for a 11:20 appointment got fed up waiting and left at 11:50 having still not been seen."
• "Today is the second time that I've had my appointment cancelled due to the optician calling in sick."

Product Quality

Pros:

• "I got a nice pair of glasses here and they are an improvement on my old ones."
• "With the end result being 2 pairs of glasses that look crystal clear."
• "This Specsavers in Woolwich have a good amount of different affordable styles of glasses to choose from."

Cons:

• "The ones I saw looked grubby."
• "They lost my new glasses... they gave me their rubbish thick glass, the glasses are wonky."
• "I am really unhappy about the quality of those frames, adding on top of that the bad salesmanship while buying them."
• "Very bad quality glasses/frames."
• "Awful service, I was given someone else's glasses which gave me a bad headache."
• "Unfortunately one lens on both pairs of glasses I purchased started coming away from the frame within days."
• "The frames are not properly adjusted till now. it slips off the nose tib sometimes."

Staff Professionalism

Pros:

• "In the appointment with the optician she was very factual and precise."
• "The optician was very professional and diagnosed my condition accurately."
• "The optometrist who completed my eye test said she was still in training, but you wouldn't know it, she was very thorough, competent and clearly knew what she was doing."

Cons:

• "The atmosphere was discourteous, rushed."
• "However, she had a very demeaning tone."
• "The optician turned out to be a trainee and he was way too pushy."
• "She made me feel completely stupid. Will not be returning here."
• "I visited the Woolwich store today in the morning and the black man who served me and my daughter was very unprofessional."
• "The man was so rude. Worse place I have ever been."
• "They were really rude, they were ignoring me and when I asked for assistance a man with a Nigerian accent, snapped at me."