Specsavers Opticians and Audiologists - Victoria Reviews Summary

Appointment and Wait Times

Pros:

• "The first young man at the desk and female optician were very professional in dealing with my queries."
• "I spoke with one of the guy he was super helpful and in 5 minutes he fixed them."
• "Exceptional service, very helpful staff."
• "They got me a new set of frames made and delivered to my house by Saturday!"
• "Prompt service, one of the floor staff took all my details very efficiently."
• "Had an emergency eye test to check for retinal detachment... The staff were very professional."
• "Superb, friendly service and all the members of the team fell over themselves to be helpful."

Cons:

• "I called to get an EMERGENCY appointment as I ended up in A&E after having dizzy spells and collapsing due to my eye sight and new prescription... and she didn’t want to give me a same day appointment and didn’t even want to help or offer any advise."
• "Had to wait too long to be seen for preliminary screen despite having a timed appointment, other walk in customers and phone calls were dealt with before me."
• "Make sure you have at least 40 minutes to spare beyond your appointed time because that is how long I had to wait before I decided to leave."
• "No call and communication back."
• "Everytime I order things, they never call me to tell me when they have come in."
• "They did not let me know! Waste of time."
• "Waited in store for over an hour for my appointment last year and was ignored by staff."

Customer Service

Pros:

• "I found the staff to be extremely pleasant & welcoming, extremely efficient & extremely informative & explanatory."
• "The staff members who served me was down to earth with me having a nice conversation and sorting me out with a eye test."
• "Excellent, I was made to feel welcomed from the start."
• "Very friendly and helpful staff."
• "I always get great service and am very satisfied both with the eye examination and support in the choice of frames."
• "The employees here really make this place great."
• "Excellent service and super friendly staff!"

Cons:

• "Awful staff members all interested to make large amount of sale due to commission."
• "Absolutely terrible after sales service !!"
• "Terrible customer services."
• "They were rude and impolite I felt they were trying to just trick me into buying four useless pairs of glasses for 400 £."
• "The level of incompetency of their staff is staggering."
• "Worst customer service. waste my time. ignore my calls and give excuses wait for text."
• "i had a terrible experience with the manager name Sandy. She’s not good in handling customer’s complain and not even helpful."

Product Quality

Pros:

• "One of the Directors came to me and offered a free designer frame."
• "I also got a second pair of glasses for free."
• "The branch has an amazing range of glasses and I can always find what I want."
• "The wide range of glasses allowed me to pick two pairs that really fit nicely."
• "With a 2-for-1 offer reduced my outlay whilst gaining the two pairs I need."
• "In the end as a result of their various offers I saved £107 & with the anti glare for both glasses costing £60 I ended paying £159 in total."
• "I am more than happy with the service I received today and the price I paid for my new glasses."

Cons:

• "Was given faulty lenses a couple of times."
• "My frames were fitted with wrong glasses."
• "I walked out of the shop with out them being repaired, as I fully intend to take both pairs back for a full refund of £570."
• "I have paid for their con 'get two pairs of glasses for the price of one' which is absolutely a con because you will end up paying like you paid for two."
• "Even when told them glasses too tight when picked them up, not interested, that could not see through one pair, said due to change in prescription, several headaches later agreed not alighned."
• "Paid £308 for my varifocals for them to be having a cracking noise every time I move my face or touch the glasses."
• "replaced my lenses in my glasses after a eye test, but now i cant use the glasses (PD off cant see out of my without pain)."