Address: 2 Chapel St, Manchester, M3 7WJ, United Kingdom
Phone: +441132384200
Rating: 3.9
based on 121 reviews.
Accessibility
Pros:
"Very easy to access, having the app all I have to do is literally drive in... You get charged direct to card very quickly after leaving."
"I parked here for a close and secure location to Manchester Victoria station, only a 5-10min walk away."
"Ample parking on 2nd floor when 1st is usually full."
"Firstly, I was lucky to get the last EV charger."
"It's very secure, there's a barrier that opens upon arrival (kinda makes it look closed) - and the only way to re-enter the car park is to scan the ticket by the entrances."
"We parked in the Q parking Deansgate North. Pre booked and was super easy and the car park was easy to find and enter."
"The car park is bright, has wide bays and the ramps are not tight to get round."
Cons:
"Had to walk to nearest bank to put cash on my card as didn't want to follow advice of the operator that I should ask a complete stranger to pay on their card and I would give them cash!!!"
"The Exit signage is rather poor and I spotted several cars driving round more than once confused on how to get out."
"The other poor thing I saw at this car park was lack of pay machines, several who needed to pay queued up."
"Took forever for operator to answer the help desk."
"Can you please tell me how you are supposed to access this car park avoiding the Bus Lane!!"
"Only had cash which they do no accept, ticket was for £2 and woman on the intercom was unhelpful asking to get a passer by to pay it on there card."
"Terrible ticket system failure at this Q-Park. Wouldn’t accept credit card on entry, no obvious option to pay via machine on exit."
Security
Pros:
"The car park itself seemed secure, until I went to walk out - the secure doors were all wide open...."
"In fairness to them, they've since refunded me no questions asked after contacting them via their website, so can't complain too much."
"Best car park in the city centre. Large spaces, super bright and clean and most importantly - secure."
"Great car park! Secure, Central, but Pricey :)"
"One of the best carparks I have used in this country. It is clean and safe, with ample lighting and signage."
"Clean, modern, secure. Paid by card (after) at the machine."
"Very convenient and safe car park. Easy pre-booking and on-line payment, so could just drive in and out with number plate recognition."
Cons:
"I parked at the Deansgate Manchester car park, only to discover upon my return at 3:21 the same day that my vehicle had been robbed."
"Over time this security has lapsed seriously."
"On the last several occasions on Saturdays the entrance shutter has been open permanently negating security."
"Calling this a secure car park is laughable. I never see any ‘host’ or staff members as they like to advertise."
"An ok car park but have some security concerns. Sliding door which is usually opened by parking ticket often left open."
"However, there is not always a security guard onsite. There are kids socialising and hanging out in the car park at night."
"This car park used to be good. As a season pass holder, the ‘security’ doors hardly ever work."
Customer Service
Pros:
"Parked here the other day and was rushing to an appointment so I needed to leave the car park - a wonderful employee named Ojo was so fabulous."
"Then when I got back to my car the attendant, Nurdin, was really helpful with helping to validate my ticket, use the door entry system etc."
"The parking Host was extremely helpful it had been years since I had used this parking facility and he explained how I could pay and helped me scan my card when I couldn't reach the machine."
"Had a slight issue last Friday and used the live chat on the website to resolve without any problem."
"I used the Q park at Deansgate North and experienced amazing customer service from Daniel Borkowski."
"I would like to say a massive thank you to Daniel B who helped my partner in helping fix his vehicle."
"I have used this car park every time I come to Manchester. Staff have been friendly, approachable and problem solving every time I have been there."
Cons:
"staff unhelpful and very rude. Avoid this car park."
"I did email them about this and needless to say no one bothered to respond."
"Absolutely, utterly dire. By far the *worst* car park I've ever used in Manchester."
"Price just gone up though to £7 from £6 all day if there before 9am I might have to start shopping around."
"The machine was not working to pay. Rung the buzzer to call the staff all they could tell me that there no one on site."
"We have a residents parking account, have had for two years... Q Park don’t care, we cannot contact anyone for cctv, only option is to put in an online dispute."
"Avoid this car park at all costs if you are parking for the Arena and don’t know Manchester like the back of your hand."
Facilities
Pros:
"Lovely bright lighting, maybe try putting some better signs up explaining the difference between vehicle exit and pedestrian exit."
"Nice, well lit car park, with plenty of spaces and for a change, the spacing between cars is more than average."
"Recently booked a spot at Q-park for 5 days. The parking area is brilliantly maintained, offering a secure environment for vehicles."
"Lots of spaces, not too claustrophobic either."
"Very large parking spaces, easy access, in the middle of the Manchester city."
"Great car park in my opinion if you're ever to park in Manchester City Centre (traveling in from the north)."
"Booked car park as suggested by ticket master personally feel they had way over booked as there was no spaces was driving round all floors for about 20/30mins trying to get a spot."
Cons:
"2 machines which kept breaking down."
"Very poor experience at this Q Park today - the car park was full, but had no signage to indicate this and was still letting vehicles in."
"Dreadful. Paid over 50 quid for pre paid parking and when I arrived it was full."
"It took 20 minutes to find a parking space, nearly missed our dinner reservation."
"Pre-booked a space for event at the arena and carpark was more than full. Cars everywhere making it difficult to get down the off ramps."
"False advertising from q-park that this car park has electric vehicle charging."
"When I got back to the car the charger had given me an extra 19 miles in 3 hours charging."