Chicago Grill Hammersmith Reviews Summary

Customer Service

Pros:

• "The staff are very friendly and provide excellent service however the rude boy atmosphere is not necessary."
• "The staff double checked if I needed anything else and at the end of my meal they asked if I enjoyed it too."
• "Service from Rizwan was great will definitely be ordering again."
• "He's really helpful, collected and calm even under pressure."
• "nice guys behind the counter."
• "Excellent customer service."
• "The staff were warm and friendly.. rendered their services with passion."

Cons:

• "The staff doesn't wear masks properly."
• "Coughing all over the kitchen area while preparing food for delivery and takeaways."
• "The staff were very chaotic, it was difficult to get our order across because they kept talking loudly over each other."
• "Rude stuff!!"
• "Really bad customer service told the staff one item and delivered with an other item."
• "They forget your order, then they start rushing to make it."
• "It took me at least 15mins to order because the staff that takes the order keeps engaging in long chats with customers."

Food Quality

Pros:

• "The Mighty Meat Feast was just perfect. I could taste every single ingredient."
• "It's burgers are epic and of good size & Taste and flavour however out the 4 burgers our group ordered, 2 were cold."
• "The food was great and specially for value."
• "Ive had a couple burgers such as the mighty meat feast, the big mama chicken and the peri peri chicken deluxe, my experience with all these burgers are the absolute best."
• "The loaded fries and grilled wings were great, milkshake is also really good."
• "Great, tasty burgers and perfect portion sizes."
• "The beef was perfectly grilled and covered in lovely melted cheese."

Cons:

• "As for the place it was dirty and chaos every table had left over food from previous customer."
• "Cheese steak burger was not steak but sloppy mince meat! Visited from out of town so I looked at their website prices and it was apparently old and they wouldn't honour it."
• "The burger was under cooked."
• "Bought one of their burgers and had a sore stomach all day."
• "The buffalo wings bore no resemblance to how buffalo wings are supposed to taste."
• "We couldn't eat the buffalo wings as they were slimy, undercooked, wobbly."
• "Horrible tasting food - burger tasted disgusting and was overfilled with curry like chicken to the point it was soggy and no longer edible."

Hygiene

Pros:

• "Place is open till late and very clean with 5* hygiene rating."
• "Very clean inside they have a 5 star hygiene rating."
• "This was a very hygienic shop the service was great."
• "The food at this place is great."
• "Visited their new super cool looking site in the Bush. Nice atmosphere and very clean."
• "The food at this place highly phenomenal burger was so juicy the drip was coming out them also the portions are very large."
• "It's a pleasure to dine in this halal restaurant."

Cons:

• "Saw mice droppings under the tables, and towards the end of our food, we saw mice roaming around under the tables."
• "Staff wasn't wearing any mask and was having conversation whilst coughing all over the food."
• "POOR HYGIENE, RAW uncooked food, both me and my friend had FOOD POISONING after eating there."
• "The dining area had a bit of a funny smell."
• "The burger was dripping in oil. It fell apart in my hands."
• "The fries were very oily and 'empty inside'."
• "Hopefully the owners can look into hygiene whilst preparing the food."

Payment and Pricing

Pros:

• "Just note this place is cash only, but there are ATMs nearby so it's not a problem."
• "The food is just as good whether you have several drinks beforehand or not."
• "The food is very affordable too considering the quality."
• "Prices were very reasonable and the choice was plentiful."
• "Fair prices that feed and fill up my kids every time I eat here."
• "The meal was reasonably priced."
• "Prices are reasonable and portion size is great."

Cons:

• "The only reason I haven't given 5 stars is due to the fact that card payments are not accepted."
• "It is a shame they don’t take card and this sometimes stops me from going in."
• "This place does not take card payments so you have to walk 5-10 mins to get cash."
• "Only Issue With The Restaurant Is That They Haven’t got A Card Machine."
• "Only downside is they accept cash only which is a hassle to go to the ATM."
• "They only accept cash payment."
• "They will make you walk to the Hammersmith station you to pull out cash for your order!"

Atmosphere and Environment

Pros:

• "Best Gourmet Burgers In The Game."
• "The real deal. The food is BANGING but most of all the customer service."
• "This place is top quality!! Amazing food and service best place to eat in around Hammersmith."
• "I ate in this bright and cheerful restaurant today and it was awesome."
• "Ah-May-Zing... deffo planning to go back and try all burgers."
• "The best burgers in town! Amazing service!"
• "It's so tasty; very delicious chicken and good fries and I'm very picky for food."

Cons:

• "Maybe this place appeals to a younger more rowdy crowd, rather than focusing on quality and getting a more professional customer base."
• "The burgers looked disgusting."
• "Absolutely DISGUSTED by the service of Chicago Grill."
• "The burgers were really dirty and disappointing."
• "Small dinghy little shop which wasn't too great, not the most comfortable atmosphere."
• "The Place is not looking too appealing, it was really cold inside and I think there is music missing."
• "Service is average, the place is very dirty, they dont clean the tables."