Lewis’s Fish & Grill Reviews Summary

Taste & Quality of Food

Pros:

• "If you want to try Excellent Authentic Fish and Chips I'd HIGHLY recommend Lewis's Fish & Grill."
• "The fish doesn't have a fishy odor, which is great for people come from vegetarian background."
• "Everything was above my expectations."
• "Far away our best fish and chips experience!"
• "The food was great and the staff were polite and friendly."

Cons:

• "The only Chippy I've been to with undercooked chips and everything dripping in grease."
• "I don’t recommend the lamb doner, very dry, need more sauce."
• "The chips were lukewarm and dry."
• "The chips are foul. They have no flavour, they're greasy, and they aren't crispy."
• "Never had chips so greasy. They were literally dripping."

Variety & Options

Pros:

• "They also have a Vegan / Vegetarian range which was delicious."
• "Large size kids meals and top quality food. Veggie and vegan options were delicious."
• "They have a nice little vegan menu which isn't bad."

Cons:

• "Some if their vegan options aren't on their website."
• "Ordered 1 doner kebab and 1 chicken shish kebab... salad was dry and only consisted of lettuce, Cucumber and peppers."

Portion Size

Pros:

• "The portion of fish and chips is generous for a single person."
• "Really amazing place to get an incredible variety of food."

Cons:

• "The photo is of their LARGE cod lol."
• "Paid for a large cod and got a very small portion."
• "So I ordered a 'large Haddock' and this is what came!!"

Customer Service

Pros:

• "The staff were friendly and the food was fresh."
• "Very friendly staff and amazing food."
• "This is by far the best fish and chip shop in Maidstone."

Cons:

• "The staff, on multiple occasions, haven't actually listened to what I'm asking for."
• "Terrible customer service!!!"
• "The manager's response was this: 'we use thigh meat, that's the Lewis style'."

Value for Money

Pros:

• "Best fish and chip place in Maidstone and probably best I’ve ever had full stop."

Cons:

• "Not sure how this place has the rating it does, with the extremely overpriced food."
• "Very disappointed for the price."
• "For a business who is award-winning, the food is now shocking."

Environmental Consciousness

Pros:

• "Our chips were sold in environmentally friendly packaging."

Cons:

Accessibility & Convenience

Pros:

• "Pre-ordered via the mobile app. Order was already bagged up and sitting on the side when we arrived."

Cons:

• "The only downside is that the parking was difficult and the place is set on a one way street."
• "Telephoned through a very small order for 2 people. One hour and 45 minutes later we are still waiting."

Overall Experience

Pros:

• "If there was a downside it's only that the parking was difficult."
• "Good food, generous menu."
• "Delivery service - have used a few times, no complaints."

Cons:

• "I am not sure if there has been a change of ownership or personnel but the fish and chips I ordered tonight were the worst."
• "My partner was ill after eating here."
• "Overall, the food quality has gone down."