North Laine Hair Company - Brighton Reviews Summary

Staff and Service

Pros:

• "The Staff around me was nice, everyone was working away at their station but they all smiled and acknowledged my presence."
• "Mike was fabulous and super knowledgeable - my hair looks and feels better than it’s felt in months!"
• "Tom... always so nice and chatty as well as keeping me informed about the process happening."
• "Sarah was so helpful and cut my hair exactly as I wanted it, as well as giving me some really great advice on products and keeping my hair in good condition."
• "Tom completely understood what I wanted even tho I struggle to express myself in English."
• "He nailed my colour and cut and we had such a good funny conversation along the way."
• "Loved my colour by James, he took the time to really listen to what I wanted, will definitely go back."

Cons:

• "Unfriendly staff with a fake smile!"
• "Got there had my hair cut when I went to pay I was charged £69 in a shock I asked why £69."
• "It’s ok but not the best, decor is looking a little tired and not particularly well designed quite standard."
• "The washing was the most painful I have ever had in a salon, the staff need to be more aware that a freshly bleached scalp is very sensitive."
• "They tried to force me to use a different service from the one I selected, which was unnecessary, and it cost 50% more in time and price."
• "I find the whole charging policy very dishonest."
• "It is very sad that they call to tell you that your hairdresser left the company to work as a photographer and not work as a stylist anymore, but more sad to know that they are calling to lie about It."

Salon Atmosphere

Pros:

• "The salon itself is clean and has a lovely ambience."
• "The general environment is very friendly/open/comfortable, everyone greets you warmly and tea and coffee is offered."
• "The atmosphere was relaxed and professional at the same time."
• "The most comfortable I have ever felt in a salon."
• "As soon as you walk in you'll notice the attractive and welcoming environment."
• "The entire team was amazing and kept be topped up with tea throughout my time there."
• "The salon atmosphere was also very nice, welcoming and not overly-hip like at some Brighton salons."

Cons:

• "If you want to spend a fortune on a mediocre job then this place is for you."
• "Very unprofessional, egoistic and she deservingly received a well earned bad review."
• "Shame on you both."
• "It’s very expensive for what is quite a basic salon."
• "Nick and Kate are both DISHONEST, rude, outrageous, faceless pathological liars."
• "BE AWARE! about buying anything from here!!! I bought one straightener and they didn't tell me that they NOT ACCEPTING RETURNS!"
• "The owners are DISHONEST, manipulative, pathological liars."

Value and Pricing

Pros:

• "Well worth the price for me."
• "Highly recommended!"
• "Well worth the money, and in reality they are actually very competitively priced for Brighton from what I could see when I searched around."
• "Adored the complimentary drinks menu."
• "This place is great - very friendly, reasonably priced."
• "I really wasn't expecting to pay just over 30£ for the whole experience and I thought they forgot to charge me for something."
• "I paid £127 which seemed like a lot for a tint and restyle but I would happily pay even more for the quality of service I received."

Cons:

• "It cost 50% more in time and price."
• "Although I like how my hair was cut I wouldn’t go back."
• "More expensive than some other hairdressers I’ve been to in Brighton."
• "More expensive than some other hairdressers I’ve been to in Brighton, but totally worth the money."
• "You can barely see where they’ve bleached, I paid £300+ for something could’ve done myself at home if I’m being honest."
• "I am kind of disappointed with my experience, I was unhappy with the lack of bleaching and product they used on my hair."
• "I spent near £200 for bleaching, hair dye and a hair cut. In which the hair dye didn't even last two weeks before turning the opposite colour I wanted."