Address: 19a Market St, Kingswinford, DY6 9JS, United Kingdom
Phone: +441384480287
Rating: 5.0
based on 484 reviews.
Quality of Service
Pros:
"Fantastic service from Paul at Abbotts Alarms from start to finish."
"Had the pleasure of meeting Paul, who was a very nice, polite and very informative young man."
"Paul the technician arrived on time, well presented & polite."
"Engineer arrived on time, was polite and extremely helpful."
"Both men arrived on time. They were neat, clean and very professional."
"Calum came to repair and service our alarm, he was really friendly and did a brilliant job."
"I'm impressed. Very pleasant on the phone. Was told how much the work would cost."
"From begining to end Abbotts provided a superb service at a great price."
Cons:
"The following Monday the alarm went off AGAIN. Phoned. Oh, different story. 'We are not smoke alarm engineers'."
"Paul was a little late but we had a phone call to check that was ok, and he then arrived at rearranged time."
"Had issues with initial cameras installed that kept going offline but Abbotts replaced the system."
Professionalism and Expertise
Pros:
"Paul explained the workings of it to us with patience and in words that we could understand."
"He was fully aware of the installation required but double checked just to make sure."
"Shannon fitted two alarms at our property. He was very helpful, polite and left everything tidy afterwards."
"Paul came to repair my existing alarm. He quickly identified the fault and repaired it and carried out upgrades."
"Had a fault on the alarm at 2am with it chirping and could not stop it. Called and everything was explained on the phone, Paul arrived and stopped the noise quickly."
"Time for our annual service to the alarm system and as usual prompt, reliable, professional and polite service."
"The service offered by Abbotts is exceptional and second to none."
"Having an old house alarm system, I was somewhat apprehensive whether or not I would be able to find a company to repair it."
Cons:
"I was really pleased with the price (as Paul was able to use my existing wiring and some of the sensors)."
Customer Experience and Communication
Pros:
"Very helpful throughout the whole process. We didn't know if we needed a new alarm or if ours could be salvaged."
"Nicola, who was the first point of contact was extremely helpful, nothing was too much trouble."
"Called them for a repair to a door sensor, I had already bought one but I couldn’t get the controller to connect!"
"Prompt reply to request for alarm to be fitted. Installation was quick, tidy and professional."
"I was very dubious of all the five star ratings and genuinely didn't expect them to live up to it, but they proved me wrong."
"My mom had an attempted break in days before, and given she lives alone felt particularly vulnerable."
"I received a visit to have a service on our alarm and our engineer was extremely helpful and talked us through how to use our alarm."
"Just wanted to say had my yearly check the other day from yourselves. Paul arrived, nice to have continuity as he checked it last year."
Cons:
"The control box for my cctv had stopped working. The engineer that came was on time, friendly and professional."
"The engineers were considerate even bringing there own hoover to clear any mess that was made."