The Fairway Pub Reviews Summary

Room Quality

Pros:

• "Room warm, clean, and comfortable."
• "The room which I stayed in exceeded my expectations."
• "Room was relatively large with a nice sized window that brought in a lot of sun in the morning."
• "Rooms are clean."
• "The hotel side was brilliant very clean and comfortable."
• "Staff were very pleasant and the room was spotlessly clean."
• "Bed was very comfy. Room size was ample."

Cons:

• "Our room was OK, but in need of an update/maintenance."
• "The rooms were below par, need upgrades badly."
• "Unfortunately the rooms are in real need of refurbishment."
• "The rooms are all run down and grotty."
• "The family room and kids mattresses in our room could do with some updating, our 9 year old said his was 'bumpy'."
• "Rooms dirty and desperate need of updating!!!"
• "The accommodation is a little dated."

Food Quality

Pros:

• "Breakfasts were really good and service was friendly."
• "Food was great and hot, service was excellent."
• "The portion sizes were huge and the food was really good."
• "The food was delicious (Yorkshire pudding starter with gorgeous onion gravy, roast beef dinner with crisp vegetables and an apple pie dessert that was tasty!)"
• "The food was excellent."
• "Had Lebanese Chicken Kebabs and they were absolutely gorgeous."
• "Food was good. I had salmon, partner had pie and son had sausage and mash, all was hot, fresh and well cooked."

Cons:

• "The veg was near on raw I hate overcooked veg but I couldn't chew it."
• "Meals took ages to come out in dribs and drabs three had to be sent back as they were wrong."
• "The chips felt like they had been kept warm underneath the heat lamps for too long."
• "The food used to be quite good but excellent value for money, and it was always busy. This time the food was pretty poor."
• "Both mine & my friends fish was awful, the fish was sloppy & grey in colour & still had the skin on."
• "The food however, was inedible."
• "The food was awful and very expensive."

Service Quality

Pros:

• "Most of the staff cheery and helpful."
• "All staff we met were lovely and professional, cannot fault them."
• "The staff were all friendly and provided prompt service."
• "The staff were superb, couldn't fault them. So helpful and thoughtful."
• "Toni and demi on reception was so welcoming and helpful."
• "Staff are friendly and efficient."
• "Fabulous warm welcome, staff amazing, claire and dale couldn't do enough for us."

Cons:

• "Girl behind bar seemed afraid to smile very poor customer service."
• "We then sat waiting for 20 mins for the manager to come & see us which she never did."
• "The service wasn’t any better and although it’s not FOH staffs fault they did nothing to make us feel better."
• "Some very!! Rude staff on reception!!! Not helpful at all didn’t seem bothered about any issues anyone had."
• "No one came to ask if our meals were ok."
• "Came here with my family for a family outing and the service and food was absolutely appalling."
• "Unfortunately one reception team member female (brunette on duty 10.10.23) needs some training in customer service."

Ambience and Facilities

Pros:

• "It's clean and modernly decorated in the public areas such as the bar."
• "Ample parking outside."
• "The function room is incredible."
• "A lovely, well decorated place with a separate wedding/function suite."
• "After checking in at reception to a lovely welcoming smile and very helpful concierge."
• "Nice bar area."
• "Downstairs, there's a stunning restaurant, great food and very comfortable to sit in, roomy with everything we needed."

Cons:

• "The corridor carpets have well established travel paths and the edges dont meet the hoover often."
• "First floor partly overlooks a flat roof which needs cleaning as it was very messy."
• "The windows open about 4 inches with a security strap limiting opening but the road outside was somewhat noisy."
• "The toilets and the area for kids quite worn out could go with some work."
• "The whole place was run down and needs a good refurbishment."
• "The play area had to be closed due to a leaking roof, which left the kids very upset as they couldn’t play."
• "The hotel is dirty and dated the staff next to useless and the attached restaurant not much better."