"We really appreciated the professionalism and helpfulness of Tim and the Renting Team."
"Received amazing service from Ben Pickering and Tim Pacey at Foxtons, Guildford."
"Foxtons offered a significant better customer service than the 2 agencies I had used in the past."
"From our first meeting with Christian, we were impressed with the quality of service."
"We were very impressed with Foxtons slick way of working."
"Fantastic service from start to completion. We were constantly kept up to date and given valuable information as this was our first time buying a property."
"Really impressed by the personalized service provided by Foxtons team."
Cons:
"Their emergency support is nonexistent and issues go unresolved for weeks."
"Great service in the beginning but by the time you sign the contract they do not care at all about you."
"The staff are extremely rude and once they have your money they ignore you."
"They say one thing and then do another, everything takes longer than it should and we feel completely undervalued."
"The lettings team also seem to have a policy of not responding to emails whatsoever which is very strange and frustrating if you are at work during their working hours."
"Complete and utter incompetence, 6 months they took to get fixtures in the house."
"Never go to Foxtons, especially you want to rent a property, be very careful with these scammers."
Property Management
Pros:
"Craig managed our sale from offer to completion brilliantly."
"Craig B also went above and beyond to close the sale as fast as possible."
"Craig's involvement from start to finish was, in my honest and true opinion, exemplary with an unwavering commitment."
"Foxtons matched our difficult property with the perfect buyer, nursing all involved through a lengthy process."
"Josh was really good with us and has been the only estate agent we’ve come across that proactively looked for places for us."
"From start to finish, I was really impressed by the overall professionalism and attention to customer care."
"Joshua Gultig from Foxtons Estate Agents was an absolute pleasure to deal with. He was professional, informative and personable."
Cons:
"They failed to sell my property, 70% of all viewings booked were cancelled or no-shows wasting my time."
"This agency managed to use my life situation as a means to offload a property in bad conditions."
"After travelling down from London for a day of viewings (hoping to see these so called properties that haven’t been listed online yet) all the flats we were taken to we had already seen on their website so knew they weren’t suitable, and most were £200-£300 over our budget anyway! Complete waste of our day off work."
"Booked twice for a valuation 1st one cancelled 2nd one a no show very inconvenienced as I don't work close to to home and had to leave work early."
"Big scammers. George Rose from Foxtons Guildford branch promised us about a lot of items to be included in the inventory but nothing was delivered as per the discussed things."
"Without doubt the worst, rudest and inept estate agents in Guildford."
"Using Foxtons was a costly mistake, save yourself thousands and use an agent with a lower commission."
Communication
Pros:
"Greg Nickson and his team have been a pleasure to deal with. Great communication and very professional."
"Always returned calls and messages."
"The responses and support of the agents are immensely helpful. They will never leave you unanswered."
"Foxtons also updated me on a regular basis, they set up a WhatsApp group which helped the communication."
"Craig Brant at the Guildford/Woking office has gone above and beyond, keeping us updated regularly."
"The whole process of communication, viewing of properties and completion of the tenancy agreement and payment are smooth and efficient."
"Rachel from the lettings team, she was incredibly helpful with our search."
Cons:
"I have been given false promises, one they handled key and simply started lying as you don't have anything in written."
"I believe they either purposefully ignore requests or have some seriously under trained staff who do not care about the reputation of the company."
"As a former tenant I have had many difficulties getting in contact with Foxtons."
"Let me say her attitude was not very friendly and it was almost defensive."
"Now we don't have heating for more than a week, it's freezing but they doesn't care at all."
"After multiple complaints, prompts and nags to the management team, it seems to take them an overly long amount of time."
"I waited for a week or so and decided to book viewings for other flats through their web portal which nobody called me back for?!"