"Their teamwork ensured a smooth transition into my new place."
"Bourne Estate Agents were amazing and Jim Norman and David were particularly helpful."
"Bournes have just handled my property sale for me. They have provided a totally professional service."
"The Bourne team at Guildford were brilliant in the sale of our property."
"I benefited from Bourne's professional and personable approach."
"As a buyer, I’ve had nothing but good experiences over the years with this company."
"The Guildford Lettings department are truly awful - they only scored a one star because it is not possible to give a minus score."
"You provided us with a professional and friendly service. Very easy to communicate and always available for us."
Cons:
"Highly incompetent or just plain crooks! Without request or authorisation from the tenant, they change the date of leaving the property on a section 21 eviction notice."
"They actively support unscrupulous landlords to hike the rent for students - a practice that is immoral and frankly discriminatory."
"The agent then said that in that case our buyer had pulled out of the sale and our chain had collapsed."
"AVOID. They will lead you to work with some cowboy developers."
"Used them last summer. Awful service. Ended up in an awful dangerous property of 10 Beckingham Rd. bad landlord."
Responsiveness
Pros:
"Jim was always quick to respond to phones calls and messages."
"Any queries/problems have been dealt with promptly and efficiently, in a friendly manner."
"Amy has been in touch over the past few months to alert me when potential properties come to the market."
"She patiently guided me through the process, making sure everything was in order."
"5 Star to Bourne Property Management Team in Guildford. When there was a leakage, Matthew responded promptly."
"David Lowther helped me with the purchase of my first flat. As a first time buyer the whole experience was really smooth thanks to David."
"Ross came to value my mum’s house after her death. He was professional, friendly and thoughtfully enthusiastic, making what could have been a really difficult experience totally easy."
"Caitlin was great, had viewings with all sorts of other estate agencies and were let down by a number of them or didn’t get any replies."
Cons:
"I then received the contract to sign from my solicitor. I questioned why I was being asked to sign the contract when the buyer had pulled out only for my ex husband to say she hadn’t and that they were intending to complete in 8 working days time and I was expected to leave."
"I tried for a week to contact the agent to discuss remarketing only to be told the agent dealing with it was in meetings or out of the office."
"- edit - in response to the reply 1.it really doesn't surprise me that you don't know who I am seeing as you don't even have our communications on file and I've had to supply evidence of things that your company have said to us."
"They're extremely unprofessional and didn't respond to emails or calls. We had to actually get friends and family to call as we were being ignored."
Professionalism
Pros:
"They have provided a totally professional service but are friendly and approachable."
"Kathryne, my agent was super helpful every step of the way."
"Thank you so much to Amy and the rest of the Bourne estate agency team in Guildford. I thoroughly enjoyed working with such an efficient and friendly estate agency."
"Kathryne was helpful when myself and friends were looking for student accomodation, always updating us with new properties based on our criteria."
"I am extremely happy with the excellent service provided by Bourne Estate Agents Guildford team."
"There aren’t enough stars to rate superb Property Manager, Ms Jessica Vaughan of Bourne Estate Agents……. professional, responsive, proactive, capable, empathetic and caring… are just a few adjectives."
"Excellent experience in all respects. My first buyer withdrew a week or two before exchange (not Bourne's fault, it's just that some buyers mess you about)."
"Great service from both Tom and Jim. They were helpful and made buying our first home fear free!"
Cons:
"Avoid at all costs - edit - in response to the reply 1.it really doesn't surprise me that you don't know who I am seeing as you don't even have our communications on file and I've had to supply evidence of things that your company have said to us."
"Their "independent and impartial" inventory supplier measure the condition of the property to a much higher standard at checkout than at check-in - to the advantage of the landlord."
"AVOID!!! Rude, arrogant and condescending, every bad thing you've heard about estate agents, Bourne are it."
"While the Agency provided for a good viewing experience of the properties, they were unprofessional and biased in their dealings between landlord and tenants."