Address: 18 Central Circus, London, NW4 3AS, United Kingdom
Phone: +442085458586
Rating: 4.7
based on 214 reviews.
Customer Service
Pros:
"Rafi from Dexter Estate Agent was fantastic! He went above and beyond to help us find and purchase our dream flat."
"Felix was very responsive, kind and very professional in front of my dramas/panicking, using a fantastic quality of customer service."
"Really positive experience working with Jim and Anthony at Dexters Hendon."
"Great service from Felix in selling our flat - not just finding a buyer but also keeping everyone informed, facilitating inquiries between solicitors."
"Excellent service from Ryann, responsive and professional."
"Jim was very helpful, responsive and understood our situation whilst moving."
"Very friendly team, especially Jim, he is very professional and handled matters quickly and explained everything thoroughly when needed."
Cons:
"They are just liars."
"Agent did not show up to scheduled appointment."
"Poor communication, no initiative to chase, and a general lack of drive meant that DM were unable to secure a sale in 6 months."
"Difficult to get hold of (always 'he is on the phone' or 'out the office' and promised call backs never came)."
"Emails never answered, we had to manage the whole thing ourselves."
"Never turned up at a single viewing when we sold our house - we had to take interested viewers around ourselves."
"terrible, quick to take your money, near impossible to contact when you need assistance."
Professionalism
Pros:
"Rafi was very professional and helpful throughout the transaction."
"The level of professionalism displayed by Jim and the entire team at Dexters was truly commendable."
"Ryann delivered an honest, trusting and proactive service, proving to also be a skillful, yet engaging negotiator."
"George Calderara showed us around a few properties and was very impressed with his knowledge of the flats, the area and market info."
"The service from Douglas Martin was professional and efficient."
"Rafi successfully navigated with professionalism and skill."
"Really professional estate agents."
Cons:
"Absolutely appalling!"
"This is the worst company you could possibly sell your property though."
"One of the worst agencies ever. Me and my partner started the process to get a property with them and for no reason they changed their mind a couple of days just before getting the keys."
"If I could give a 0 I would! Completely unethical and pride money over values."
"Paul isn't an honest agent and is unethical."
"Without doubt the worst customer service I have ever encountered."
"One of the worst letting agents i had to deal with."
Responsiveness
Pros:
"Rafi was very helpful and quick with his responses."
"Rafi replied to emails quickly, answered all our many questions in a friendly and professional manner."
"Always happy to have a weekly catch up which kept communication flowing well and was encouraging."
"Rafi really helped keep the process moving and kept me up to date regularly throughout."
"Very impressed with Rafi at Douglas Martin."
"Rafi, who was reliable and very quick to respond to our enquiries throughout the buying process."
"Paul is so helpful, knowledgeable and friendly and always available via phone or email."
Cons:
"I called few times that I would like to view a property and every time they gave me different reason why I can't view it."
"Nobody has responded. No call back. Unprofessional and frankly rather rude."
"The flat wasn't properly cleaned. There are a few issues with the doorknob of the balcony, the kitchen door, the store room and utility room doors."
"Given the current economic climate, their failures will end up costing us thousands. Avoid at all costs"
"I was forced to make my way from Wimbledon all the way to Hendon, only to find out that Douglas Martin couldn't care less."
"Absent without leave on the day that we were supposed to exchange on, the day we actually exchanged on."
"Managed to accidentally (?) submit an invoice to our lawyer which added on an extra 0.25 percent to their fee to what had been agreed."