Cavender Estate Agent Guildford Surrey Reviews Summary

Professionalism and Efficiency

Pros:

• "Their professionalism, efficiency, and local knowledge make them my go-to choice."
• "Emma Shaw and Marlena Starczynska have diligently dealt with the whole process of tenancy from start to finish."
• "Aaron has gone above and beyond to help with the move."
• "I'm really pleased I chose David and the team at Cavenders to let out my property."
• "Daniella Rodrigues' professionalism is superb. She is enthusiastic, honest, kind, patient, diligent, and flexible."
• "Aaron is THE BEST ESTATE AGENT I HAVE DEALT WITH in the UK."
• "I would thoroughly recommend their services and found them transparent and trustworthy :-)"

Cons:

• "The so-called manager David was extremely rude and has a terrible habit of talking over his clients and raising his voice."
• "awful. they were ready to let us move into a flat that had mould everywhere."
• "Complete chaos. When helping us find a property they would only show us ones above our budget."
• "luckily we got out of that. however, we then moved into another Cavender property and the mould issue was horrendous."
• "No customer oriented whatsoever, best friends until you pay they're fees and deposit, after that you need to handle things."
• "Terrible communication throughout the whole process. Agents will lie and make false promises and guarantees on the behalf of landlords to make sales."
• "This is the worst money grabbing estate agents. The attitude changes completely once money was handed over."

Customer Service and Support

Pros:

• "We would highly recommend this estate agency."
• "A big thank you to Charlie and his team at Cavenders. Recently sold a property through them."
• "I recommend Cavender to my friends and family."
• "Sarah Cavender has been extremely good, always providing excellent service."
• "Everyone of this branch is really helpful!"
• "The entire process was seamless and stress-free."
• "They are all very helpful and quick with sorting everything we request."

Cons:

• "I have currently been out of that property for 2 weeks now and they have kept delaying the return of our deposit."
• "Sometimes the information we received was not accurate, (this was heavily dependent on who you spoke too)."
• "However, there were errors in the agreement which I had to point out for correction."
• "Emails ignored, never get a callback. We are now having to compromise and work with the landlord to sort things."
• "They do not keep anyone posted about the situation of what’s going on."
• "Ridiculously unorganised - had 5 different viewings today and only managed to view 2!"
• "Awful experience, after we put a holding deposit down and signed the contract, the next day we were told the place would no longer be available to us."

Agent Performance

Pros:

• "Luis Estrada showed us around the flat on our first viewing."
• "Luis Estrada was extremely helpful for us to find a flat for rent."
• "We used several estate agents to look for a rental property for a friend. Luis was the only agent to provide a consistent service."
• "Luis not only found my wonderful new home but he was instrumental in managing all the aspects of a rather challenging move."
• "I found Isla so easy to deal with, both in arranging and onsite at viewings."
• "Isla showed me the property and was professional, personable and helpful from the start."
• "Aaron Dennett was really helpful and attentive with helping us through our property search."

Cons:

• "they blamed us for the issue, despite many others in the building having the exact same problem."
• "If you are going to be racist (maybe because we are Asians and the virus is spreading), at least try and be secretive about your discrimination?"
• "No customer oriented whatsoever, best friends until you pay they're fees and deposit, after that you need to handle things."
• "They will ignore any problems you will have in your house even if you email them about it all year long."
• "Don't ever think about dealing with cavender lettings! They are awful! no trust as they are very dishonest and will try to make as much money as they can off you."
• "Absolutely disgusting service. Promised me furnished and everything but when picking up the keys they turned around and said it isn't."
• "Would not recommend this estate agent any less constantly useless and lack of contact throughout my tenancy house was a state and no one attempted to come fix it at any point."