Hamptons Estate and Letting Agents Belsize Park Reviews Summary

Agent Performance

Pros:

• "Jonathan Rose has been very helpful and has excellent knowledge of the local market."
• "Scott was persistent in his approach and kept us well informed."
• "The service provided by Mark Gulrajani and the team was easily the best service we have encountered so far in London."
• "Joshua Allen was so great that you almost could start thinking to move again only for a reunion."
• "Scott Finn who runs Greene & co sales is a master of negotiating a difficult sale with even more difficult purchasers."
• "He focused on asking us the right questions and our non-negotiable to understand our needs and then selected from his portfolio properties that would fit our criteria and budget."
• "I am currently in the process of purchasing a property with Scott Finn at Green & Co. I find them nice, reliable and very easy to deal with."

Cons:

• "Jonathan Rose was rude and unprofessional on numerous occasions."
• "Agents appear to work in the best interests of the buyer, not the vendor, contrary to standard practice."
• "This is called 'gazumping' and though they never admitted to it, it's blatantly what happened."
• "Despite claiming significant expertise, Jonathan Rose has a defeatist, pessimistic demeanour, regularly catastrophising issues rather than working with the client to resolve them."
• "The nasty female agent (Rachel, I believe) couldn't have cared less."
• "Another Hamptons agent shared, without my consent, personal health details with my buyer."
• "These people are so bad it's nearly criminal."

Customer Service

Pros:

• "We had a great experience with Greene & Co, everything was done fast and made very simple and easy."
• "She is a pleasure to speak to and correspond with and is a great problem-solver."
• "Green and Co have sponsored our parents association fundraising for the past few years."
• "They truly kept our criteria in mind and proactively called us back when a relevant property was coming to the market."
• "A really friendly estate agents with good local knowledge. Highly recommended."
• "Popped in to get on the books and within a couple of hours I was being shown round 2 properties by the most helpful and friendly Zeeshan."
• "Cannot recommend Greeneco any higher. Mark from Greeneco Belsize Park helped us a lot finding our ideal home."

Cons:

• "You really want someone else to manage your property!!!"
• "The same company's property management arm provided a shameful and despicable service, changing property managers every year, never responding or returning calls, and always taking at least 2 months to sort even the smallest issues out."
• "But tread carefully, they seem to be a bit on the swindling side of things if they can get away with it."
• "But the whole tenancy was a terrible struggle and the woman at Green & Co had a very nasty attitude about helping us deal with them - she's very arrogant, rude and pushy."
• "Never, ever again!"
• "It’s been more than 20 days since the end of tenancy and they’re still holding our deposit even though the UK gov says that deposits should be returned back in 10 days."
• "Really disappointed with the service - Greene & Co made a major mistake with our letting and have failed to put it right despite our continued asking."

Professionalism and Integrity

Pros:

• "Jonathan was very helpful in my search and was able to successfully facilitate prompt completion."
• "Within three weeks we had a host of viewing and five offers, two exceeding the guide price."
• "Jack Peet from Greene & Co. assisted me with search for my current flat from showing me it to negotiating with the landlord through to any issues related to me moving in and my tenancy."
• "Joshua Allen at Greene & Co in Belsize Park was great - he showed us a couple of lovely properties and his great manner made the whole renting process very straightforward."
• "I carefully thought through who would be best to act on my behalf and would act with my interests first and decided that Greene & Co would do this for me."
• "Grant Marcus, who is the agent taking care of my flat progress from the day 1, was really nice supportive and helpful to me."
• "Dominic was friendly, professional and understanding of my change of mind."

Cons:

• "If you want an agent that adds zero value, but still expects an exorbitant fee, go with Hamptons."
• "Unfortunately due to complications with our sale, the deal fell through."
• "I would be pretty careful dealing with Greene & co. A few years ago we put an offer down on a flat which was accepted by the owner."
• "Realistically, we should have been more ruthless about the contract terms, but didn't realise that letting agents could act in such bad faith."
• "Hamptons are aware of this feedback and have done NOTHING. They admitted no fault... but threatened court action if I didn’t pay their full fee."
• "Didn’t comply with the notification eviction notice of the term of contract."
• "Failed to achieve sales price they set, indicating lack of local market knowledge."