Benham & Reeves - Colindale Estate Agents Reviews Summary

Customer Service

Pros:

• "Raj has been very helpful throughout the whole process of looking for a new place to live."
• "Raj from Benham and Reeves kept it professional from start to finish."
• "Raj was incredibly helpful during the entire process."
• "Raj Miah was truly amazing, always available, prompt, polite, accommodating, courteous and understanding."
• "Raj who helped us secure the flat is friendly, professional and well-informed."
• "Raj was extremely helpful throughout the entire process."
• "Raj helped me find my apartment, and he provided me with great customer service."

Cons:

• "Although the team were very polite, we were rented a flat that was in a barely liveable condition."
• "Friendly but ineffectual. Despite paying £1700 for an apartment we do not have a working satellite feed."
• "Also shocking when you made an offer and pay deposit for a property, and after 72h, you still have no response from landlord and estate agent regarding the offer I made."
• "The administration office has some slack however. If someone is going on leave, they should forward their emails to their colleague or the person-in-charge instead of making people wait for them to return."
• "The property manager tries to ignore my arguments or selectively reply my arguments which is not honest but just trying to force me accept it."
• "The only minor complaint that I have is that the end-of-tenancy checkout is a bit nitpicky."
• "If you plan to rent a property, don’t go there! You will regrets at the end of tenancy. Kept the deposit for over a month with unreasonable deductions."

Property Management

Pros:

• "With finding renters and managing the property to repairs, their infrastructure for managing properties is a five star, it’s best that I have seen."
• "The issue was solved in a very swift and smooth manner and within only five days, a brand new mattress already sits in my bedroom."
• "We have always received a prompt response to all our questions and communication especially with repairs and fixes."
• "For apartment issues, B&R did everything in their power to fix anything ASAP."
• "The management office which handles concerns post move were quite helpful and accommodating as well."
• "Their maintenance services were super-responsive and helpful."
• "She is always answering to our emails really quickly and she managed to replace everything we needed in our apartment."

Cons:

• "I noticed that many people complain about their deposits not being returned."
• "Often provide high quotes for repair work, so I've had to resort to finding my own electrician/plumber/handymen at times which is far from ideal."
• "In short, letting agent is good but property management team will unreasonably deduct of deposit at end of lease."
• "Sometimes I disagree and complain about certain deductions but they are usually responsive enough to quickly look into such and resolve same in a professional manner."
• "The time to arrange repairs has caused me untold stress."
• "Handover arrangements to the new tenant were disappointing (B&R are also the managing agents)."
• "When we started to live in the apartment, the ventilation here was not working. We weren't explained how to turn it on, and it wasn't easy at all."

Professionalism

Pros:

• "Very efficient and professional throughout the process."
• "Excellent service provided by them. Go out of their way to help and support."
• "Very quick and prompt service, even throughout the pandemic."
• "One of the standout qualities of Nick is his excellent communication skills."
• "Can honestly say best estate agents I have dealt with."
• "Professional and excellent service as well as useful advices from all the company members."
• "Very good and incredibly easy Lettings estate to deal with."

Cons:

• "Shocking Estate Agent. They not only don’t show any interest to have you as a client when you go office searching for properties."
• "!!!!Be careful of this agent!!!"
• "Shocking Estate Agent."
• "Honestly very disappointed, as an overseas student i was told they are the only agent that deal with flats in Beaufort park and trusted them, very quickly i realised they are terrible."
• "Need to be more approachable to help and not be mood."
• "certain reviews I’ve noticed are friends of theirs, not honest at all clearly a bit dishonest to ask your friends to leave a review."
• "The property manager was impolite and rude too."