Wren Kitchens Reviews Summary

Design and Sales Experience

Pros:

• "The designer Chloe was absolutely amazing and designed a kitchen that was perfect for us."
• "Our designer, Gwion was helpful, friendly and very accommodating."
• "Very pleased with the designer who demonstrated personal interest in the project."
• "From start to finish the service has been fantastic, from the moment we walked into the Poole store."

Cons:

• "Entering the store, 3 staff were at the door but more interested in talking to each other than greeting customers."
• "the designer contacted us and told us that she did not want to waste two hours designing unless we were in a position to order."
• "Pushy salesman, pounced on as soon as you walk through the doors."
• "Although the store is very well laid out I never found the experience good at all, I found the staff uninterested in my opinions."

Delivery and Installation

Pros:

• "The kitchen was delivered on time and the two person team brought all the items into the kitchen as agreed."
• "The delivery team were very helpful and our fitter, Agris was brilliant."
• "We had numerous visits after having a complete re-think on layout, Stuart was patient and very accommodating throughout the design process."
• "Delivery was great, no damage and the drivers were really careful with all our bits."

Cons:

• "Our kitchen was delivered with no sink, which meant the quartz worktop fitters are unable to come round and measure up until that is in place."
• "Great service when buying. Terrible aftercare."
• "Efficient when designing and measuring up and taking our money - aftercare AWFUL!!"
• "From 10+ damaged parts to being sent the wrong coloured end panels. damage in side the units."

Quality and Product Satisfaction

Pros:

• "It was a good price and very good quality. I’ve nearly finished fitting it and I couldn’t be happier."
• "The quality of the kitchen is great, we had a private fitter and he mentioned how good the quality way too."
• "The kitchen looks good, but the process was soul destroying."
• "Very pleased with our Wren units. Very professional company, everything went smoothly from start to finish."

Cons:

• "No stars appalling lack of ability to provide what is championed in the show room."
• "I purchased a kitchen 3 years ago and now the laminate / vinyl has started peeling off the cupboards."
• "After a few weeks the toilet seat broke and guess what, Wren couldn’t replace as they had stopped doing bathrooms."
• "WOULD NEVER SUGGEST TO BUY A WREN KITCHEN."

Customer Service

Pros:

• "Wren kitchens were excellent from start to finish, from the first visit to the showroom we were shown a professional polished service."
• "The salesman was very experienced, nothing was too much trouble and at no time did we feel rushed."
• "All of the staff in the Poole branch were so helpful 😀 absolutely brillant service!"
• "Excellent service throughout from arriving to the showroom to delivery and after sales."

Cons:

• "AVOID Wren kitchens at all costs. Bought a kitchen and when you have agreed and they have your money they dont give a dam."
• "3 Hours spent on the phone and have got no where. Door sample shown was completely different to how they have arrived."
• "We had our kitchen designed by Wren and it was obvious that it wouldn’t fit so had a redesign by Hiwdens which was fine."
• "Helpful friendly staff offering a broad range of equipment. Good place for ideas to come to the surface."