Shumaila's London Aesthetic & Laser Clinic - Loughton Branch Reviews Summary

Customer Service and Staff Friendliness

Pros:

• "All the staff are very friendly and helpful."
• "Super friendly staff and lovely service."
• "The staff at Shumaila’s are very polite and helpful when booking & in salon."
• "Staff are always welcoming and friendly."
• "The team are really professional and the treatments are excellent."
• "I’ve always had an excellent service at Shumaila’s Loughton and have recommended them many times."
• "Nadia is a knowledgeable, professional, patient, and highly competent laser technician."
• "I have been going to Shumailas now for about a year. I have received nothing but the best service since."

Cons:

• "The treatment is advertised as an hour long.....but I only received this on one out of my five treatments."
• "Avoid this place at all times. Where do I even start… I have booked 6 full body sessions as well as upper lips."
• "The doctor I saw was amazing. I paid my deposit upfront but it wasn't deducted from my final bill."
• "The treatment rooms are very unhygienic and dirty. As I was lying face down there were some insects walking right next to my pillow."

Quality of Treatments

Pros:

• "I'm always happy with the services from Nadia❤️ Staff is also very welcoming."
• "The customer service is good. Always on time and always polite."
• "I have had many different girls and all have been brilliant."
• "I had the most amazing massage by Suma, she listened to the pressure that I wanted and worked all my knots."
• "I have had 5 treatments of laser so far and I love it. I saw results pretty quickly."
• "I’ve been a Shumaila’s client for over a year. Such a nice place with friendly, knowledgeable staff."
• "I went to the Loughton Branch on 11th November 2017, I had a deep tissue massage, I felt one hundred percent better after."
• "I’ve just been back to visit Sam today for the LVL lashes and once again they look amazing!"

Cons:

• "After booking many sessions of laser hair removal I stopped using this company. I paid for a course of sessions and only had 5."
• "Had a Hollywood wax. They refused to do the very small amount of hair on the underside of my cheeks."
• "I was really nervous initially and I was immediately put at ease when I had my consultation with Nadia in the Loughton branch."
• "I had my lashes done by the lovely Nadia, she’s very professional and made me feel so comfortable especially as I am new at getting lashes."

Staff Expertise

Pros:

• "Eliana has been excellent at providing my laser treatment, she is very experienced and it shows in her treatments and client care."
• "I've had an amazing, tailored experience with Nadia at Shumaila's."
• "I was very impressed with her knowledge and she explained everything at the beginning and as we went a long."
• "I’ve had a wonderful Hydrafacial from Nadia in Loughton. She’s lovely and professional."
• "I have been going to Shumailas now for about a year. Nadia does my lashes, my brows, my hydrofacial and skin tag."
• "Nadia was amazing. Explained the treatment and what would happen for skin tag removal and the results have been fantastic."
• "I had a laser appointment with Nadia at the Loughton Branch. I cannot recommend her services enough!"
• "Nadia is amazing, I have had several treatments done by her. She is so understanding and professional."

Cons:

• "Avoid this place at all times. Where do I even start… I have booked 6 full body sessions as well as upper lips."
• "I had a microdermabrasion here on 1/7/21. The lady was very lovely. The process however, was unusually painful for a microderm."
• "I had the most amazing hydro facial done by Nadia. My skin felt amazing and glowing for several days after the treatment."
• "I have had 5 treatments of laser so far and I love it. I saw results pretty quickly. My skin is smooth and my hair pretty much drops off."