HairAway & SIMONE Reviews Summary

Laser Hair Removal Experience

Pros:

• "The results have been beyond impressive—virtually painless and with a noticeable reduction in hair growth after just a 1 session."
• "It was the best experience without any pain whatsoever, during my visit I felt incredibly looked after and comfortable."
• "Happy client over here. Currently having my hair removal sessions in Hairaway&Simone. I’m very pleased with hair reduction."
• "Santa was one of the best specialist for laser hair removal she advised me very well and she was was kindly doing my laser."

Cons:

• "Would not recommend it for laser hair removal. They do not follow the timing instructions on the soprano machine and the sessions are way shorter than they should be."
• "After paying in full and receiving 6 treatments I still have substantial hair growth, with no real noticeable difference to the hair and slowness of regrowth."

Professionalism and Knowledge of Staff

Pros:

• "Santa was not only professional but also incredibly knowledgeable, making me feel comfortable throughout the entire process."
• "I find Simone’s knowledge so helpful and am always confident that she would never carry out any procedures not suitable for myself."
• "The staff is very welcoming, kind and always makes the effort to make sure I’m comfortable. Thank you Team!"
• "Dr Yuri has observed my natural lips and gave his opinion on how much lip filler I could get. He asked what is the result I would like and what look I wanted to go for."

Cons:

• "The customer service treatment is very unpleasant, aggressive is the definition."
• "Horrible treatment, the man at the reception is an old man and he doesn't know how to have a conversation with customers."
• "I had been told to seat and wait after all. Nothing could go wrong, right? After waiting for 5-10min, a woman enter the clinic... The woman summarily informed me that my appointment will have to rescheduled. Why? Because I was late."

Customer Service and Management

Pros:

• "Great services, everybody is always nice and helpful. Great prices too, considering what is out there at the moment, and 5 star service."
• "The front of house team were very professional, my procedure was immaculately explained to me by Simone as well as in writing beforehand."

Cons:

• "I would not recommend at all there are other places that are much better than this one."
• "I have had a really great experience at clinic Simone. Front of house team were very professional, my procedure was immaculately explained to me by Simone as well as in writing beforehand."
• "My experience with Beauty Clinic Simone was not satisfying to say the least."
• "It was like banging my head against a brick wall. I was not invited back to review my results in person."

Quality of Treatments

Pros:

• "I have been visiting for several years and find the clinic and the treatments impeccable."
• "I'm very pleased with the results from having treatments at SIMONE have been phenomenal."
• "A clean bright space. Lovely people. Reasonably priced. I had my eyebrows tattooed. It was more or less pain free...and they look great!"

Cons:

• "Save your money and go elsewhere. While the interior and the advertisements make it seem like it is a very respectful and professional clinic, it is far from it."
• "After being passed about to several different members of the clinic and having to explain over and over and over again, over two and a half months after my initial email, I was told they would not give me a refund."
• "I had purchased a voucher for microblading, upon arriving I informed the staff of my name and they were able to see the treatment I purchase. Roughly 3 weeks after my treatment I had noticed I was not seeing the fine stroke lines I had previously seen."