Dexters Muswell Hill Estate Agents Reviews Summary

Communication

Pros:

• "His communication skills were both efficient and transparent."
• "The communication between us was great and everything was dealt with very swiftly."
• "Lucy gets back to you really quickly and works around you to arrange viewings."
• "He is extremely responsive to messages and phone calls, manages the expectations of both sides quite well."
• "Communication was very clear and consistent throughout."
• "Responsive over phone and email and enthusiastic in person."
• "He communicated quickly and efficiently and kept us in the loop throughout the process."

Cons:

• "We took the day out to view a property, and after the viewing and a brief conversation regarding referencing, we have had no response since to the many calls, messages and emails left."
• "After calling and several emails the only answer I got from Luke was 'Let me just talk to the owner and let you know asap'."
• "Never got any updates from Luke or Dexters regarding what exactly happened."
• "A couple of follow up requests have also been ignored."
• "It takes nothing to simply let people know the outcome or update them on a viewing."
• "We're still waiting a process that we requested before moving."
• "I hereby wish to edit my review with 'complete dissatisfaction' of the experience I had with Dexters."

Professionalism

Pros:

• "Jed Nolan, one of the best estate agents I've had the pleasure of knowing! He was thorough and professional and great to work with."
• "Jamil Asghar for supporting me in a very professional and timely manner at all stages of the process."
• "Matteo has been available to answer any and all questions, and streamlined our experience to be extremely comfortable and positive."
• "Calum Weaver was our estate agent who showed us around yesterday. He was very helpful, professional and attentive."
• "The professionals at C J Delemere were very helpful and quick to assist us on our home search."
• "Bradley Murray has exceeded our expectations with the excellent customer service he has provided."
• "We had the pleasure of working with Lucy. From the start she was welcoming, personable, and professional."

Cons:

• "The most awful experience in our lives and I wouldn't wish it for anyone else to experience it. I would not recommend Dexters as an organization to anyone."
• "Completely wasted my time. If you are going to Dexters make sure to keep your options open they are not reliable."
• "Ilaria and Matteo were good, helped me with my move. But Rebecca let the side down and was extremely rude during a phone call, but the other staff made up for it. Three stars for Rebecca."
• "Moving is stressful and another Muswell Hill agent was representing the property from another agency and he was absolutely horrible."
• "We sold our flat through Dexters and found the whole experience to be disappointing."
• "The agent are very friendly, however they forgot to prepare the house for the new tenants."
• "The most reasonable and honest estate agency in Muswell Hill and surrounding areas. Thoroughly recommended!"

Customer Service

Pros:

• "He was attentive to our needs for the property and was easy to contact throughout."
• "They fully managed our flat and are always there to help."
• "Hayrie was a pleasure to work with from the moment she showed us the flat all the way until moving day!"
• "He made the whole process so smooth and efficient. Our overall experience was fantastic."
• "I would highly recommend Zak to anyone considering listing their property in the area."
• "Alex Reynders helped me find a rental property quickly in a tough lettings environment and under stressful circumstances."
• "Five stars for Onur Guzeloglu! Very professional, reliable, friendly and a great listener."

Cons:

• "The most awful experience in our lives and I wouldn't wish it for anyone else to experience it. I would not recommend Dexters as an organization to anyone."
• "Completely wasted my time. If you are going to Dexters make sure to keep your options open they are not reliable."
• "Never got any updates from Luke or Dexters regarding what exactly happened."
• "A couple of follow up requests have also been ignored."
• "We're still waiting a process that we requested before moving."
• "I hereby wish to edit my review with 'complete dissatisfaction' of the experience I had with Dexters."
• "The agent are very friendly, however they forgot to prepare the house for the new tenants."