Hunters Estate & Letting Agents Tottenham Reviews Summary

Professionalism

Pros:

• "Mustafa and his team are super professional and always reply in a timely manner."
• "Outstanding experience with Hunters! I’m a first-time buyer and their team was incredibly helpful and responsive."
• "I always receive amazing service from the team. Special mention to Aaliyah and Timea."
• "I've had a really positive experience with Hunters Tottenham throughout the duration of the sale."
• "The team at Hunters Tottenham are friendly and professional and helped us at each step of the journey."
• "The whole team demonstrated knowledge, expertise and dealt with all aspects of the sale process swiftly."
• "Excellent communication and kept up to date with the transaction. The agents were quick to give updates."
• "Very professional and friendly service from the guys at Hunters in Tottenham."

Cons:

• "One of the most patronising people I have ever met in my life - Mustafa Khalifa."
• "Very unprofessional staff. The booked viewing was cancelled after I arrived on time."
• "Terrible phone etiquette. Called up to enquire about a place and one of the women that picked up was so cold."
• "Didn't show up twice to an arranged evaluation. Would not trust them."

Customer Service

Pros:

• "They took the time to understand my preferences and needs, presenting me with a range of suitable properties."
• "Timea is my letting agent and has been so helpful every step of the way."
• "The team at Hunters have been very quick to secure viewings and find replacement tenants when I have needed them."
• "Great service provided by Timea. She made our end of tenancy agreement very easy and quick."
• "We feel very lucky to have had Mustafa to see this process through - he was totally professional, helpful."
• "The customer service levels are outstanding! The team (Mustafa, Jay & Briam) go above and beyond to ensure you are constantly updated."
• "I have bought and sold a variety of properties with Mustifah over the years, he is excellent and works with you every step of the way."
• "My husband and I were so happy with the help we had from Jay and the team at Hunters Tottenham."

Cons:

• "No one was showing up and I had to call the staff to check (My whole afternoon was wasted to come to the flat and only received a simple cancellation email?)"
• "Cant remember her name as it was like a week ago but yeah she needs some basic training in customer service for sure."
• "Jay is top man there I brought a house a few weeks ago I was so happy to work with you Jay."

Knowledge and Expertise

Pros:

• "Mustafa was knowledgeable about the area, answering all questions smoothly and providing advice regarding the buying process."
• "I'm very pleased with the service that I have received as a landlord from Hunters Tottenham."
• "They are so knowledgeable in their field handling all my property issues efficiently and to the highest standards."
• "I received great care and attention from Mustafa throughout the process. My property was presented well."
• "Hunters estate agents were more knowledgeable and more professional than any other estate agents I talked to."
• "They are informed, polite, they do things by the book and communicate well."
• "The team at Hunters Tottenham are very knowledgeable about the area having grown up there themselves."
• "Mustafa, Michael and Briam are a great team who helped me secure accommodation. All gents are very professional, knowledgeable."

Cons:

• "when told him what other agents valued the property at he called them stupid and asked me if I actually watched the news."

Communication

Pros:

• "We've received great help from Timea in getting settled in, and I'm pleased to have a contact who is responsive."
• "The staff were dedicated, professional, thorough and I always felt they had my best interests at heart."
• "Mustafa was professional, engaging and generous with his time. He responded to emails quickly and out of hours."
• "Andrew Seemungal... was always able to smooth things over and get us to common ground."
• "We had a great experience working with Mustafa at Hunters to sell our property."
• "Andrew in particular was really communicative and helped to move things along when there were delays along the chain."
• "The team at Hunters in Tottenham were excellent in their work and efforts to sell my late father’s property."
• "Mustafa was fantastic. He provided a very professional, timely and courteous service, which extended beyond the period of the sale."

Cons:

• "Please be empathetic to others. Respect others’ time."
• "They didn't, and I've had no further communication or emails from them."
• "Very professional service from the guys at Hunters estate agency. Mustafa is a very friendly and helpful person."