Address: 544 Kingsland Rd, London, E8 4AH, United Kingdom
Phone: +442072758000
Rating: 4.9
based on 164 reviews.
Customer Service
Pros:
"The amusing service provided by Courtneys was absolutely wonderful! We have been on a warm friendly journey to let our property with the team."
"They are very polite people, always willing to help and super fast in solving any issue."
"Sanjiv, who was looking after our property hunt, was professional, efficient and went above & beyond on more than one occasion to ensure we were well catered for and happy."
"Tim was clear and responsive in his communication at every stage."
"Tim and Chloe have always been helpful throughout our tenancy. They have always dealt with our enquiries and all issues have been solved promptly."
"They are responsive, friendly, and excellent at communicating."
"They are always available to answer any questions and work around your schedule to make it as easy as possible."
Cons:
"They only do enough, never give you a friendly advice, always pretend to being correct towards all the parts while they're really only caring of their income."
"Never had big things to complain but many small ones - for example using their fob to get into the building and in front of my door instead of using the intercom to get access, even when invited to."
"The one star review is as a result of a classic attempt to make up exit charges for tenants."
Professionalism
Pros:
"Good strategic view of overall property management, consistent with both consultation and delivery of refurbishment and rental life cycle."
"We used Courtneys for both the letting and sale of our property. They always provided an efficient, proactive, responsive and professional service."
"The whole process was carried out smoothly and they were very flexible through the way from signing the lease to taking care of any other concerns."
"Courtneys is the first estate agent I’ve ever felt genuinely cared about us and the flat finding process."
"I'm glad I chose Courtneys for the management of the letting of my flat (for five years) and subsequent sale. I got a personal service and one with integrity, which is rare in this business."
"The process of moving into our flat was very professional, with Tim working around the clock to keep us informed and ensure everything went as smoothly as possible."
"A truly knowledgeable estate and letting agent."
Cons:
"Problems I have with some estate agency is their charge fees so high see room price 350pound a month and estate agency want to take 150 for a charge that too much."
Communication
Pros:
"Both Lauren and Tim were excellent on communications."
"Received very prompt replies via email and telephone from Tim who went out of his way to ensure a smooth and easy transition into our new home."
"His communication is excellent and the use of Watsapp and email means you are kept regularly up to date."
"Communication, clear, timely and honest throughout."
"In particular, communication was always really quick: they have been always available and immediate in their answers to any of our needs."
"Communication was excellent and they kept us updated all the time."
"Great communication throughout and super helpful."
Cons:
No cons related to communication were mentioned in the reviews.
Efficiency
Pros:
"The whole process was fast, efficient and easy."
"The whole process was quick and trouble free."
"The team at Courtneys were extremely professional in every regard of the letting process."
"The process was simple, organised and fair."
"Really great experience with Courtneys overall, from initial viewings through to move in date - always friendly, professional, and efficient."
"The applications and forms to fill all seemed very clear and swift to process."
"Highly recommend Courtneys, specially Tim and Andre if you are looking for your next flat!"
Cons:
No cons related to efficiency were mentioned in the reviews.
Personal Touch
Pros:
"We really felt the value of a fast and personal service over an agency with a huge team where you get passed around and your situation is unknown from colleague to colleague."
"Courtneys Estate Agents is a perfect example of what an estate agents should be."
"Finally an agency managed by humans vs others that are only focused on making the most commissions."
"Tim provides a personal service that you wouldn’t get with bigger estate agent firms."
"Tim, the Director of Courtney's, will most of the time deal with the Landlord's directly, so you can be assured of a personal & caring service from someone who has been in the business for many years."
"It was a relief to work with somebody who takes care of your property as if it were their own."
"They will do everything they can to assure you are okay, nothing even comparable to any other agent."
Cons:
No cons related to personal touch were mentioned in the reviews.
Value for Money
Pros:
"This agency doesn't charge outrageous fees like so many others these days."
"They are well organised, methodical and I have never had problems with the tenants."
"Great service. They gave us an honest sales valuation of one of our rental flats and then got it under offer within 6 weeks of marketing, just as they predicted they would, all whilst keeping us fully updated."
Cons:
"Problems I have with some estate agency is their charge fees so high see room price 350pound a month and estate agency want to take 150 for a charge that too much."