Address: Castle St, Cambridge, CB3 0SZ, United Kingdom
Phone: +441223612199
Rating: 3.9
based on 92 reviews.
Accommodation Quality
Pros:
"The room is quite large and rather nice, there is also a nice view of Cambridge overlooking houses and trees."
"Very nice and modern student accommodation. They provide everything you need for your stay."
"The furniture is nice, the kitchen is well equipped and you have basically everything you need in it."
"The rooms are new and tidy and the housekeeping are doing a great job cleaning the room, changing the sheets and bringing clean towels."
"Great place to stay while you study or work, rooms are good size and fully kitted out."
"The room itself is lovely and very modern. We were lucky enough to get one with a double window which lets lots of sunlight into the room."
"Overall its nice, clean rooms."
"Everything is very clean, it is a very cozy and safe place, it really makes you feel at home."
Cons:
"The room was very dirty when I moved in, the bed mattress covered in a powder that gave me a cough for a week until I was able to clean it."
"The mattress topper had an awful stench and was covered in hairs."
"The carpet had visible stains of food or mud."
"My first room had a tiny window which was in a small part of the room separated from the rest by a wall."
"The illumination was so poor, the room was a bit dark even during the day."
"It is hot and I cannot open the window. It has a safety restriction, so I can just open it 10cm wide."
"Room stinks so much that its triggered my migraine. Toilet seat is dirty - has skid marks."
"Many items either damaged or missing in the ‘starter pack’."
Staff and Management
Pros:
"The staff have been extremely friendly towards me especially Kim, Cristina and the security staff."
"The staff including housekeeping are really good, friendly and welcoming."
"The staff is always willing to help, specially the receptionist Fatima who always recieves you with a smile and is super attentive to whatever it is that you need."
"The manager Kelly, who I knew from the day when I checked in, is a lovely and elegant lady."
"The guy at the reception called Declan is very friendly and helpful, the room is clean and cozy."
"Great maintenance service from George of maintenance, very friendly and competent employee."
"Feels like home common room has all the necessities like a gym and a study area. Staff are very friendly especially basil."
"Kim-the assistant manager at study inn cambridge that is extremely welcoming and warm."
Cons:
"Horrible and rude female receptionists on front desk and the managers are no better, also they swear in reception and are not very professional at all."
"Rude behaviour from reception including profanity at me."
"Fatima was never nice to me. Whenever someone would talk to her she would be very nice to them but as soon as I asked her something she would always do the bare minimum."
"They have no respect for your privacy whatsoever. Receptionists have a master key, and would barge into people's rooms as they pleased."
"The housing at Study Inn is excellent, I have not had a single problem in my time here. Everything is very well organized and there is staff present at any point in time."
"Some the staff are nice and helpful but that's about it really."
"How can I trust a student accommodation that steals things from my room and let access to anybody from the staff in my room? No privacy."
"For the others… It’s a hassle to even find them actually in reception."
Maintenance and Facilities
Pros:
"The maintenance team, consisting of Rodney, Mariyana, Aldo, Irena, and Agnieszka, was nothing short of amazing. They were not only skilled but also incredibly kind and sweet."
"Gym/ Sauna/ Other amenities are included in rent."
"Weekly Room cleaning."
"On site facilities include laundry and drier machines that are easy to use, study areas, a small gym and entertainment areas."
"The facilities available are fantastic and are always kept very clean and tidy."
"It’s localed in near the City center, just 15mintues by walk. The facilities is well-designed for both students and professionals."
"Study areas, a small gym and entertainment areas; hence a great combination of facilities to enable a unique student experience."
"The room and the whole environment was clean and well kept."
Cons:
"Constant water disruption. No hot water in the winter months and experienced no water at all for more than 10 hours."
"Heating system broken - especially during winter months."
"The heating turns off when it gets to a certain tempreture, which means it's freezing during the night."
"There is constant loud music coming from the courtyard, & the conversatory (in colder months)."
"Gym isn’t open 24/7."
"Even though Study Inn offers plates and cutlery me and my roommate only had a fork between us."
"When you shower you have to keep opening the shower door in order to have light."
"Absolutely horrible. Room stinks so much that its triggered my migraine. Toilet seat is dirty - has skid marks."
Privacy and Security
Pros:
"Study Inn people respects boundaries and privacy, that's what I like about that place."
"I’d advise you to leave your door locked. This is due to staff members being able to come into your room."
"The staff are more than friendly and kim who has helped since day one is great, her knowledge of Cambridge and good sense of humour has made moving in quite easy."
Cons:
"They have no respect for your privacy whatsoever. Receptionists have a master key, and would barge into people's rooms as they pleased."
"No privacy - they enter your room without your knowledge."
"This place is a skam, they are taking your money from your pocket and from your room. In this place you don’t have privacy, intimacy and security, they are entering in your room whenever they want, touching everything and moving your staff and robbing your staff."
"On top of all of this, they will barge into your room at random times using their universal key and then say that it's for your safety."
Value for Money
Pros:
"Study Inn is the cheapest accommodation choice my partner and I have found that offers dual occupancy, and for that reason (along with a few others) my partner and I will continue to stay here."
"The best student accommodation in Cambridge, only been here for two weeks and it already feels like home."
"Very nice and well organised rooms with lots of storage space."
"Feels like home common room has all the necessities like a gym and a study area."
Cons:
"Overpriced."
"This place is an absolute disgrace. As a father who provided the funds for my daughter to rent that place I can say that the we are happy that the time at Collegiate Castle Street has come to an end."
"Paid an overcharged price in expect for decent service. However, there has been no hot water for more than a week."
"This place is a skam, they are taking your money from your pocket and from your room."