Address: Minley Rd, Cove, Farnborough, GU14 9RR, United Kingdom
Phone: +441252541294
Rating: 4.5
based on 134 reviews.
Customer Service
Pros:
"The sales guys were very polite and professional, from my initial telephone enquiry to taking delivery."
"The friendly staff were all both well informed and professional."
"Excellent service from ollie from start to finish. Great customer service made to feel comfortable from the start no pressures."
"It was so refreshing and pleasant to buy from here."
"No pressure throughout the whole process, and the car was fantastic."
"I'm very impressed, the ease of the whole process, and knowledge of the staff, First Class!"
"Very professional people very polite and friendly."
Cons:
"These guys couldn’t do enough prior to the sale. But after, the customer service was poor."
"Months later, I was told that I either choose for them to fix the headlight issue or the clunking noise. Have you ever heard of this??"
"So if you have any issues you have to sit around until they bother to come back, not a good experience and definitely won't be going back again."
"Crap customer service, don't bother arranging to pick up your car on a Friday as most of them are around the corner in the cafe."
"I attempted making a booking with this garage, they just hanged up on me!"
"I've taken it back to these guys around 8 times with the help of my finance company and each time they've claimed they've fixed it, as soon as I pick the car up, the same loud clunking sound is there."
"Rude parts guy, didnt bother to help when the Chassis number didnt go in as apparently he couldnt do it from a reg thats 3 years old."
Vehicle Condition
Pros:
"Car has been faultless, almost all things that needed fixing were repaired."
"When I picked the car up it was immaculate and everything they said it would be."
"The car is immaculate inside & out."
"The car itself was in amazing condition and looked like new inside even though it was 8 years old."
"Car was in excellent condition and we headed for Holyhead and hour later with the deal complete."
Cons:
"The car stunk of cigarettes, front splitter is broken and a chunk is missing, chipped leather and dirty interior."
"Then the entire motor ceased after 4 weeks. Although under warranty I was ask to source my own remedy."
"The car had been involved in an unrecorded car accident causing the crash bar to be bent, allowing the bumper to sit lower, causing heaps of water to seep under the headlights which then blows out the ballasts and adds to the fog."
"Awful. We bought an Audi Q5 from this company for £16000... Three months after the purchase, when taking the car for its MOT we faced a £2500 bill as it became clear that the car was not in excellent condition."
After Sales Support
Pros:
"What really sets Nigel and his team apart from the rest is their after care."
"We had a small issue with the car and Nigel solved it straight away."
"After care has also been spot on."
"Had a minor issue with the car that was quickly and easily rectified for free by the workshop."
Cons:
"Be warned - great sales terrible after sales."
"I am currently in the middle of a dispute and cannot in good consciousness stand by my initial review."
"Then they charged me 3 times more for a part they said they got from euro car parts."
"Took my car in and sometimes broke when I drove it away."
"Recently had an mot and service... was shocked at the price I was quoted £700 to replace track rod end dust covers and lower ball joint dust covers. I got them done elsewhere for £90 outrageous."
Professionalism
Pros:
"Exceptional service. Very professional and honest salesman Barry made the purchase of my car easy and straightforward."
"James Stone was great throughout the sales process."
"I felt I could trust him and that he was genuine and knowledgeable."
"Professional, great knowledge of all vehicles, never pushy, go out of their way to help in any way."
"Courteous and efficient."
"Very professional, very happy with the car we bought."
"I have always found all the gentlemen working at this garage, professional polite and knowledgeable."
Cons:
"This particular salesman clearly had issues with a young individual purchasing a performance vehicle."
"Attention to detail lacked. Attitude was poor."
"I came away feeling patronised and quite frankly embarrassed at the way I was spoken to and treated."
"Toby Jennings the guy that dealt with the sale absolutely joke this company is PLEASE AVOID THESE GUYS."
Value and Pricing
Pros:
"The price was excellent and the part ex value I received was very good."
"Great experience from start to finish. Tony was really helpful and gave a competitive price for our car over the phone."
"The price was very reasonable, especially considering a 2 year RAC warranty was included."
"Luke sold us a lovely little car at a great price, which is in great condition."
"The price was very competitive, I got great value on my part exchange."
Cons:
"Paid £54 for a MOT, which I knew would fail as the brake pads needed replacing."
"Sold me a subaru Part I waited a month for it then chased them up to be told they don't send parts, absolutely ridiculous never heard of anything so stupid before in my life."