Mercedes-Benz of North Wales Reviews Summary

Customer Service

Pros:

• "Calls were always answered, messages passed on and followed up on, questions answered."
• "From my time in meeting Lois Hughes for the first time on Saturday to picking up my E-class today (Thursday), I could not wish for a better experience."
• "We were so extremely impressed, and appreciative, of the professional, efficient and friendly service from the whole team at Llandudno."
• "The team at North Wales Mercedes are incredibly friendly and look after you like no other dealer."
• "Fantastic customer service by Mercedes-Benz North Wales."
• "Great friendly and efficient service from start to finish, highly recommend."
• "Highly efficient and courteous service throughout the experience."

Cons:

• "Worst ever customer service experience."
• "Customer Experience equals Zero Satisfaction."
• "The staff I spoke to were judgemental and extremely unhelpful ( given that they are supposed to be selling a product!!)"
• "Sales folk have no interest in engaging with a potential buyer, they all appeared locked-away in a nice warm office."
• "Been here twice to buy a car. Thought they may be having an off day.The customer service is appalling."
• "Terrible customer service. I've rang them 4 times (over 2 days) to try and get a £500 fully refundable deposit back and 3 times I've been promised someone would call me back. I'm still waiting for the call and my money"
• "Customer service was non existent really poor buying experience not what I expected from Mercedes."

Dealership Environment

Pros:

• "Well laid out dealership with a relaxing waiting area/lounge."
• "There's coffee whilst you waiting."
• "The showroom is very impressive and immaculately kept, a very pleasant environment in which to wait."
• "They have a large outdoor pitch, good sized indoor showroom plus service waiting areas."

Cons:

• "The only bad thing was that your coffee machine (in the waiting room) was out of stock (at 2pm) of most items including hot chocolate, and there were no biscuits! :("
• "The car hadn't been washed or cleaned has there hadn't been enough time."
• "Work on the car was excellent but standards elsewhere have dropped - cardboard cups have replaced china for the drinks, toilet was clean but the bottom of the wc was filthy."

Vehicle Purchase & Service

Pros:

• "Found the exact car I wanted in tip-top shape at a fair price."
• "Recently had the pleasure of dealing with Mark Beamson when purchasing a vehicle for work."
• "A big thank you to Mark Beamson for all his help with part exchanging my car and finding one suitable for me."
• "The service was excellent from start to finish."
• "I’ve never met such professional car salesman who really cared about their work and pleasing the customer."
• "The purchase process was very straightforward."
• "B service completed as expected with my vehicle nice and clean on return with all paperwork provided."

Cons:

• "Really not happy bought a 2018 e class was sold with one bold tyre paint bubbling on the rear boot."
• "Vehicle not prepared as discussed with sales team."
• "Car not delivered on date given, not properly PDI."
• "The only downside, not North Wales garages fault, When I purchased the car at the Liverpool branch, we were told that 3 years servicing was part of the package, but is was a ruse to make us purchase the car…there was no record of this anywhere."
• "It appears the service was never carried out."
• "Complimentary wash and vac non existent!…..no vac carried out internally, exterior of car wet but not washed!"
• "The trade in price I was offered was insulting!"