A J Removals and Self Storage Reviews Summary

Professionalism and Efficiency

Pros:

• "very professional and polite"
• "They're experts, super efficient, took everything down & reassembled no fuss."
• "The team that moved us could not be faulted, very thorough, swift and careful in handling our furniture."
• "They turned up at 8:00am and where professional, polite and calm."
• "The guys worked as absolute trojans; Running up and down stairs repeatedly, ensuring boxes were put in the correct rooms."
• "The whole team were highly professional from start to finish"
• "A highly professional and experienced group of individuals who provided an outstanding removal service."

Cons:

• "Now taking them to court for losses and damages."
• "Lost stuff of high value for one missed payment when I got laid off."
• "UPDATED.Waste of space. They were told we were between addresses but still they sent letters to the old address but never called back or answered the phone when we rang."
• "But could never get through to them to discuss or get a call back."
• "Poor customer service, their *system* doesn't allow for changes to the original booking!!"
• "Got offered a hire vehicle by them til they wanted 500 for a deposit."
• "I wanted to add an extra day at the bulk booking price a day after I booked which would should have been £78 but their system doesn't allow simple things like that and in the end had to pay £155!! Not the best in value."

Customer Service and Support

Pros:

• "The guys back at the head office were also great and always on hand to answer any questions or queries"
• "The office staff, especially Leanne and Dawn were so supportive and showed real compassion and understanding during a very stressful time."
• "Leanne was very helpful in the office and the phone was always answered."
• "The office staff were so helpful and friendly."
• "Dawn was always polite, helpful and totally professional throughout."
• "Az gave us confidence that he knew what he was doing and he did not fail to deliver."
• "Az was really helpful and friendly."

Cons:

• "Was told that our stuff was skipped and nowt more could be done."

Quality of Service

Pros:

• "They treated all our belongings as if they were their own and reassembled furniture carefully that they had dismantled."
• "Great care and attention to detail at every stage."
• "Cannot fault the quality of the move we had done."
• "Everything was individually wrapped before loading into the van and nothing was a problem."
• "Everything was wrapped and packed so well…better than expected and they took care with all our furniture and items."
• "The quality of the vehicles used on the day was superior to anything we had used in the past."
• "They packed up everything for us in a very detailed and careful manner, dismantled and then reassembled our furniture very quickly and often in a better way than they had originally been assembled."

Cons:

• "Asked for a removals quote, no site vist 'all done by email' apparently, I was asked to list everything in the house and send as an email, in order that they could quote."

Value for Money

Pros:

• "Good value for money"
• "They weren’t the cheapest quote we had but you get what you pay for and are well worth the price."
• "They were excellent value for money and provided a first rate service."
• "An excellent and reasonably priced service that I would definitely recommend to others."
• "Price was good and the estimate quoted was actually more than we ended up paying so was a great deal."
• "Great value for money, great communication and fantastic work ethic."
• "Excellent value. Very professional. Good attention to detail."

Cons:

• "This company should definitely be your next removal firm... don’t even bother looking for another."