Motorpoint Birmingham Reviews Summary

Customer Service

Pros:

• "Very happy with the service I received at Motorpoint in Birmingham."
• "Staff are very nice as are most of the Motorpoint staff at other branches, the aftercare staff are also very good and follow up with any parts required."
• "Gurjit and the team at Birmingham were amazing offering in my opinion better customer service than main dealers I have dealt with over the last ten years."
• "Very friendly staff. Dealt with Wes who was excellent."
• "Maruf! Is a fine salesman really helpful towards my mother and father."
• "Gurjit went above and beyond in providing exceptional service!"
• "Adil was absolutely brilliant, really lovely and very helpful."

Cons:

• "Complete shambles of a place, avoid at all costs. The staff are without doubt the most gormless set of people in the West Midlands."
• "Very untrustworthy and a poor Standard from the Birmingham branch."
• "Shockingly bad. I bought a car from Motorpoint which had a major fault."
• "When we asked to speak to the manager, we were told he was busy with another customer, only to find him chatting with co-workers around his desk."
• "The manager is rubbish! No help. Just repeats what is being told."
• "Avoiding my calls and emails, whilst taking the car I was promised that the wiper would be replaced and after sending emails about a broken bracket on the boot shelf."
• "They NEVER return calls after saying they will with feedback."

Vehicle Condition

Pros:

• "The vehicle purchased appears very reasonably priced and of good quality (as you'd expect for a year old car)."
• "It's ideal if you are looking to offload your old car and grab another one with absolute minimum fuss."
• "The car was in very good condition nice on the outside and pretty good inside."
• "The yellow Nissan Juke car was excellent in A1 showroom condition with low mileage and the part exchange and purchase was effortless."
• "I am more than happy with the car, it's everything I need in one."
• "Very low mileage car, like new and well presented at a much lower price than main dealer."
• "Bought a car from motorpoint last may. Good car at a good price."

Cons:

• "The oldbury branch tried to rectify the issue with bright white sensors that did not match my car!"
• "Shocking experience. I went to look at a fiesta which was in terrible condition with one of the tyres coming apart."
• "Paid a deposit and ended up buying a £30k car less than 18months old without any mention of the scuffs, paintwork damage, missing floor mats and only 1 key."
• "Car was faulty, had to fight for them to even look at it, kept getting sent from pillar to post."
• "Very disappointed sold me a Peugeot 308 SW for 15 grand, didn't know that it had been repaired until someone ran into me."
• "After I had returned the car they put it straight back on sale without getting the fault fixed."
• "Vehicle was damaged when collecting. Bad repair had been done to cover up the damage."

Purchase & Trade-In Process

Pros:

• "Second car car I have purchased from Motorpoint in the last month. Purchase process from start to finish excellent."
• "Fantastic. I've brought two cars from motorpoint Birmingham."
• "The overall process was straightforward and walked away a few hours later with a new car."
• "Excellent service from beginning to end. Really listened to requirements and worked hard to get the best deal."
• "The whole experience was great from the meet and greet at the front door to leaving with my new car including 5 days free insurance!"
• "The whole process was well organised and I had really good experience."
• "The easiest car transaction I have ever made."