Central Audi & VW Specialists Reviews Summary

Customer Service

Pros:

• "Great customer service from Charlie, car was ready a lot quicker than I expected."
• "Exceptional customer service from Tim and team."
• "Charlie was super helpful."
• "The customer service is excellent."
• "Found the staff very helpful and completely honest, fantastic customer service."
• "Very satisfied. Good, honest, friendly service."
• "Brilliant customer service."

Cons:

• "They will communicate a sense of knowledge and expertise when in reality they have no idea about the advice they convey."
• "AVOID AT ALL COST. Just there to grab your hard earned money"
• "The icing on the cake is that the lady that works there was unprofessional couldn't even find the paperwork."
• "Worst experience ever. Drove for almost 40 minutes to them because of nice reviews."
• "They refer to themselves as 'Specialists' and claim to have at their disposal an expert team. This is a fraudulent statement."
• "They are not professional mechanics!"
• "The customer service staff are extremely disingenuous and insincere."

Technical Expertise

Pros:

• "Very trustworthy place with reliable, thorough technicians and friendly, helpful office staff."
• "A highly skilled and professional business."
• "Car went in for a timing chain and clutch, a job which most places wouldn't/couldn't do due to the size and difficulty of the job, however, Central had the capability and knowhow to do so, and did an excellent job."
• "Diagnosed my car fault correctly and had my car back the same day."
• "Fantastic service! Central were able to completely restore the front suspension system of my V10 Touareg."
• "Diagnosed and fixed a problem in a systematic and thorough way at a very fair price."
• "They did exactly what I required for a great price."

Cons:

• "Then they claim they're fixing the problem, when in truth they're doing nothing at all."
• "They will keep changing everything in a hope that it ll fix the problem."
• "Customer facing or reception staff are clueless and have very little knowledge or wisdom as pertaining to car mechanics."
• "At this business they are masquerading as car mechanics when in fact they are low level Auto-technicians."
• "These so called technicians will plug your car into a computer attempt to diagnose the problem and charge you an insane per hour cost to fix it."
• "Well these are supposed to be specialist in VAG cars. They know nothing about these cars."
• "They have neither the know how, expertise or proficiency to carry out traditional mechanical work."

Communication & Professionalism

Pros:

• "Great communication from Charlie."
• "The guy on the phone was extremely polite, friendly and helpful."
• "Would like to thank Charlie in particular for the great communication and constant updates."
• "Chris did an excellent job keeping me informed throughout."
• "I would like to say 11/10 on the best customer service by James, who kept me informed throughout my vehicles journey whilst it was there for a major service."
• "Tom really helped with providing clear communication throughout the fix process, providing video footage."
• "Thomas Robson was very professional and polite and welcoming."

Cons:

• "Called again and told I was in the queue for a quote, no response after a further 7 days…….."
• "Call them to chase up the car call you back in 10 min never get a call back very disappointed."
• "Before agreeing for any work to be undertaken at this business PLEASE seek a second opinion."
• "Avoid unless you are reparing your enemy's car. If you have money to waste go to main dealer."
• "Quotations seem to be arbitrary figures based on a distinct lack of insight."
• "Don't go here at all the people here are not professional at all especially their reception it's a joke!"
• "I certainly won’t be going there or recommending them."

Value & Pricing

Pros:

• "Very impressed with standard of workmanship at a very competitive price."
• "Competitively priced compared to dealers."
• "Quite a reasonable price for a service."
• "They fixed the fault at a very reasonable and competitive price."
• "Friendly staff, competitive pricing."
• "Price quoted from online enquiry was honoured for brake work and was competitive."
• "Worked out significantly cheaper than our local main dealer as well."

Cons:

• "They told me it was down to a handful of things and I ask how much to put everything right and they said £4000 yes £4000 it's not a typo."
• "Robbers, keep away."
• "They quoted me £2300 to fix the car. I managed to get it done for £36."
• "Worst company I’ve dealt with... Quoted just under 3 grand for repairs and parts."
• "Sometimes the labour costs are a little concerning though..."
• "They charged me £88 Just for Diagnostics."
• "Very poor service they made me spend £900 pounds and the problem with car still there know there saying spend another £2000 maybe the problem will be sorted."