"Great Personal Service from Izabela Lazi and all the team involved in my car order."
"Being loaned a car whilst the work was done was a big bonus and we cant thank Nick enough for getting us back on the road so quickly."
"Matt was brilliant before, during and after the viewing, explained everything in detail and we never felt any pressure or pushy tactics."
"The team are friendly, knowledgeable and keep you updated throughout."
"I would recommend Jason and Partridge BMW without hesitation and wholeheartedly for anybody considering buying a BMW!"
"Kevin Diaper who delivered excellent personal service, great value, and a straight forward buying process."
"The service from this dealership was excellent from initial contact through to final car handover."
Cons:
"Avoid this dealership at all costs!"
"After 7 minutes of looking at the car and trying to get a salesperson’s attention, nobody was interested."
"Overall good. But they tend to always missing a spare part that means I have to rebook again."
"Absolutely disgusting how I was treated, I will never have anything to do with partridge BMW again, and will tell others of my disgust, lost a customer for life there, which as a BMW fanatic it will be a loss for them."
"Considering the thousands I have spent with them I would expect better customer service."
"Calls never returned, car always 'in prep' and salesperson didn't seem interested."
"Customer service has gone astray here or non existent. Purchased a car 18mths ago, & found roof bolts are missing for roof rack which normally sit under the flaps & as found on previous cars."
Sales Experience
Pros:
"Sorted everything for me, communicated well over the past two weeks from first buying to being able to collect today."
"Friendly, knowledgable staff. Sales are efficient."
"Just wanted to say a hats off to Graham (buyer) who made my process smooth when selling vehicle."
"This is the third car I've bought from Matt at Partridge BMW. I wouldn't go anywhere else!"
"Quality experience all round! From start to finish communication was excellent, delivery of my car was the best service I have ever received and my car is just perfect!"
"I've received fantastic service from the entire team at Partridge BMW, I cannot recommend them enough."
"The whole process has been effortless and one of the easiest car buying experiences."
Cons:
"The sales staff suggested the technician could remedy the issue for £130, I obviously declined this offer, my thought process was if he was unable to discover the blockage in the first instance I had little faith in him fixing it."
"Car in for factory recall, booked in for 90min appointment, was told that I was more than welcome to wait. Well arrived 08:46 and it's 14:09 now and told its another hour after chasing! Appalling service I was expecting a much higher standard from a main dealer."
"Came in for a service. Got 2 rude staff who tried to over charge me by 150 quid compared to bmw own website quote."
"After visiting dealer in Solihull to view 2 series convertible(awful experience)stopped and viewed 2018 model, what a wonderful experience with no hassle test drive and well presented car."
"Calls never returned, car always 'in prep' and salesperson didn't seem interested."
"Have repeatedly tried to get this sorted both directly with the garage and via Mini UK customer service to no avail."
"Customer service has gone astray here or non existent."
Vehicle Service and Maintenance
Pros:
"Sadly my recently purchased car needed some warranty work. It was dealt with efficiently, and completed ahead of the originally quoted timescale."
"Service area is welcoming and stocked with tea, coffee and biscuits."
"Adrian and his team are the epitome of what customer service should be in the car industry, making you feel like a VIP during the whole process from start to finish."
"Friendly and professional service. Dropped a car off on behalf of a friend for warranty work. Work was carried out within 24 hours, EML light diagnosed and cleared."
"After sales has been excellent. Very organised and efficient when taking the car in to the garage."
"The team had been very helpful in finding us the proper vehicle that suits our needs and budget as well."
"After sales have been brilliant and I feel reassured that should I have any concerns they will be on hand to help."
Cons:
"I was told that I didn't request that !! And since it came out my SOS call system is failing and giving an error."
"Unbelievably expensive - I've had a couple of BMWs over the years and my partner took her recently paid off 2019 plate 1 series in for a service). They came back with an astronomical bill."
"Vehicle was in for service & MOT, and was released for pick up with incomplete paperwork."
"I was disappointed to find that both front wheels were black and dirty, which was not the case when I dropped off the car."
"The Vehicle Health Check is not fit for purpose."
"Unfortunately, the service was delayed by two days due to some fault on their end."
"Had a few unpleasant experiences to start with as the proactive communication was dismal."