Sytner Stevenage BMW Reviews Summary

Customer Service

Pros:

• "Every member of the team offered a personable, efficient and attentive service - 5 star service."
• "Salesman Kephany was friendly, efficient and quick to respond to emails."
• "A special thanks to Matt P for going above and beyond throughout the process."
• "John has been great at following up with us to ensure we are happy with the car."
• "Derek made the whole car buying experience a breeze."
• "The customer service received from the team was nothing short of amazing."
• "Super efficient, service with a smile."

Cons:

• "Absolutely Disgusting Service."
• "Then I find out the one of the rear shock absorbers is leaking too and Styner are refusing to do anything about it."
• "Avoid at all cost. Extremely disappointing experience, very much in agreement with other 1 star reviews left by fellows customers."
• "Service indicator still showing. Car not cleaned properly. Don’t take Amex (for a car dealership?!). Kept me waiting."
• "So three months in and the bills are already in the £100s, the warranty is no help and the dealership doesn’t want to know."
• "I have had trouble getting appointments booked and communication issues as pointed out by many customers on their reviews, dealing with rude managers."
• "Not happy with the customer service at BMW Stevenage."

Car Quality

Pros:

• "I’m really happy with the car exceeding my expectations!"
• "The car was prepared to a high standard and is awesome!"
• "The transformation the bodyshop/mechanics were able to do on a 9 year old 4 series was second to none: it felt like picking up a brand new car."
• "The car was 100% as described and i couldn't be happier with the new M5."
• "The car I purchased IS USED BMW X1 with 42000 miles. On test drive it drove like new and day of collection looked perfect."
• "We purchased an X1 from Specialist Cars BMW Stevenage in August... No issues with the car to date and we can drive assured knowing the (used) car has a 12 month BMW warranty."
• "The car is excellent, and the simplicity of learning how all the technology works was greatly helped by the time Lee spent demonstrating it."

Cons:

• "Purchased a new 4 series back in March 2021 - heated seats have never worked... also upon collection i found a dent on the car, been 3 weeks and still no answer from anyone to get this repaired as well."
• "Also had an SOS call system failure on the dash board."
• "The car was purchased with the additional Safeguard Option but the pack was not included in the car at the time of pick up and is still outstanding."
• "Then taking possession of my car - within 10 miles of driving away from the showroom the oil warning light came on and I had to return to the garage."
• "Once I got the vehicle The problems started, firstly minor points like badly scratched gear knob, in car charger not working minor pts as I say but why where they not pointed out to me."
• "Purchased a brand new Mini, had a small chip on circular trim surrounding nav screen. Sales was made aware at the time of collection and I have called them 4-6 times and have had no callback or anything regarding fixing it."
• "I have removed 1 star as the car was missing some service history and had an indicator fault when we collected the car."

After-Sales Service

Pros:

• "More importantly, the after-sales back up is great. They really do look after you."
• "After care was amazing, I was provided an updated value for my car."
• "The service department rectified the issues and the dealer went above and beyond what I expected to be resolved with a few other ‘areas of concern’."
• "Aftercare has also been great, with follow up calls to see how I was finding the car."
• "The hand over was comprehensive and went without a hitch, explaining the various electronic systems clearly and setting them up to my satisfaction."
• "I felt well looked after and I would certainly recommend."
• "Really great customer service. John Freeman has been amazing from start to finish."

Cons:

• "Awful dealership avoid if possible, paid nearly 30,000 for used X5 which I was informed was modified by the previous owner but would have no impact on the finance / warranty."
• "They treat you very well and are very responsive when you’re buying a car but they don’t want to know or don’t respond when you have a complaint or a problem!"
• "Had a good experience buying from sales team, as you would expect. Things go downhill fast with aftercare and the service department."
• "I have to downgrade the review of Specialist cars Stevenage. Their post-sale service is appalling."
• "The customer service and communication I have received from BMW servicing department in Stevenage, has to be quite possibly the worst I have ever experienced."
• "Buying a car from the sale is a dream as it should be. However, the 'service' you get from their service department is just simply appalling and non existent."
• "Take your car anywhere but here. Stephen James Enfield must be seeing an upturn in trade if customers like me vote with their feet!"