Jardine Milton Keynes BMW Reviews Summary

Customer Service

Pros:

• "Natasha was fantastic."
• "The guy at the entrance knew my name! Lol."
• "Alexia was amazing in the service department."
• "Chris Bukaka was informative and helpful from start to end."
• "Natasha was very welcoming, friendly and informative."
• "Roger Hughes took very good care of me and my car."
• "Chris's communication skills were fab, his passion for the brand very clear."
• "Chris B level of service was exceptional."

Cons:

• "However 2 days later I am still awaiting a call back to book the car back in for the advised work."
• "The work on my car was questionable."
• "Less than a week after the service was completed my car showed an engine management light."
• "BMW have now had the car for 10 days. The work hasn’t been completed, I’ve received little to no updates and have no courtesy car."
• "I was annoyed my car was left until late to be ramped for the routine service."
• "Having sent my car for a service in August, I was disappointed to be told at the time I was due to collect my car that the service hadn’t been completed."

Sales Experience

Pros:

• "Purchased a 1 Series BMW from Simon at Milton Keynes BMW. Great experience from start to finish!"
• "Special mention to Simon in used car sales for treating me so well."
• "Anthony Elder the senior sales exec was brilliant throughout the experience."
• "I had the best experience purchasing my Mini from Joe Graci."
• "Bought a 5-Series last month assisted by Simon Cornwell in used car sales. Really nice experience from start to finish."
• "Recently bought a car from here, shoutout to Sam who was extremely helpful and friendly."
• "The whole buying experience was quite simply superb. Anthony is an absolute credit and a great asset to BMW."
• "Very happy with my buying experience, my used BMW was well spec'ed, and a better car than any other currently available."

Cons:

• "Having booked an appointment with the nearby Jardine Audi dealership to look at a Q8 and been unbelievably disappointed."

Facilities and Comfort

Pros:

• "Nice staff, comfortable environment."
• "A lovely dealership and a friendly genuine team."
• "Being able to work on a laptop in comfortable surroundings whilst waiting for diagnosis on the car was a massive plus."
• "The facilities are fantastic and every single member of the Jardine BMW team I met there was really friendly and helpful."
• "I could work remotely from the sitting area quite comfortably while the jobs were being executed (the free wi-fi was good indeed)."
• "There a huge comfortable waiting area with complimentary drinks, so I was able to work while I waited."

Cons:

• -

Communication and Updates

Pros:

• "Case manager also took his time to explain everything I had to do in detail."
• "The vehicle inspection video update from Humza was informative and helpful, making everything clear and transparent."
• "I always use Jardines for my regular service and MOT. Natasha is very helpful and deals with the car as if it her own."
• "Alexia kept me up to date with regular and timely contact."
• "He kept me updated at all times with the progress."
• "Natasha was great in assisting and accommodating my requests making the whole process smooth and stress free!"
• "I was kept updated on the progress of my car and everything was done to my satisfaction."
• "I was really pleased by her 'need to satisfy' approach."

Cons:

• "The work hasn’t been completed, I’ve received little to no updates."
• "Less than a week after the service was completed my car showed an engine management light, so I booked the car in for an 2 day inspection at the next available date."
• "Having sent my car for a service in August, I was disappointed to be told at the time I was due to collect my car that the service hadn’t been completed."