Sytner Luton BMW Reviews Summary

Customer Service

Pros:

• "Really good experience having a vehicle recall done today. Check in process was simple and communication at every step of the way polite and helpful."
• "Just picked up my M4 and have to say the service throughout the process has been nothing short of exceptional."
• "The whole team were really lovely and helpful but I was lucky enough to have Lee as our sales person, he was very knowledgeable and so kind."
• "The customer service and experience is why I keep coming back."
• "They made me feel very welcomed, especially with the lovely cup of coffee."
• "Purchased our 330e from Sytner Luton and the experience we received from Malik was exceptional."
• "I just bought a 2020 BMW i3 from Sytner Luton... Fantastic experience and very professional as well. Very satisfied."

Cons:

• "I recently visited to view a vehicle... he did not appreciate the call and was extremely rude to me and slammed the phone down on me."
• "Now I'm going there just to buy parts. Sorry BMW!"
• "The review is 3 star and not 1 star because they did not ask me to pay for the key's battery replacement, but you won't see me coming back to BMW Specialist Luton."
• "I book a test drive and the agent let me watch alone on the screen, he didn't know anything about the car and at the end he said i am not allow to drive the car if i don't buy it first."
• "How a main dealer for BMW vehicles can return cars to their respective owners in a condition that isn't really roadworthy. Is beyond me."
• "Wrong diagnosis. My car was losing oil. They said I need a new turbo... they tried to make me spend more than 4000£ for a problem that I fixed with 500£."
• "Had my car go in for a coolant tank leak and the car came out worse off."

Showroom Experience

Pros:

• "Such a professional and friendly atmosphere at the showroom, with a warm welcome as soon you walk in."
• "Bought a lovely 4 years old family car from them a few weeks backs and I couldn’t be happier."
• "Finally, the X6 is absolutely stunning and a perfect replacement for my previous BMW!"
• "Overall, I had a fantastic experience and couldn't be happier, the cleanliness of the car and showroom was pristine."
• "5 star service received from the team! They were very accommodating and helpful in getting my first car last Friday."
• "Everyone in the dealership I spoke to, were fantastic and nothing was any trouble for them."
• "The group were so friendly. Kurt was amazing and helpful great smiley guy."

Cons:

• "Not being offered any water to drink for the whole duration!"
• "I drove home not knowing if I would make the journey through the situation with the car."
• "Don' take your car here."
• "At the end it turned out that they forgot to change my key's battery."
• "Having owned around 15 BMW's over the years... i would never ever go near or recommended Specialist Cars Luton!"
• "They just sold my OAP father a BMW with 1 runflat tyre and 3 normal tyres and without puncture repair kit."
• "Before deciding in buying a car from them think twice because you will buy a BMW and it will break 100% and when this will happen you’ll not want to get your car checked/repaired by their technicians."

Sales & Aftercare

Pros:

• "Received the best service from start to end! BIG thank you to Jamil and the team in helping me with my next upgrade, I love my brand new car!"
• "He provided us with A* service, explained all steps clearly and professionally."
• "Can not thank Ethan and Steve enough for the fantastic customer service!!"
• "Sham has been brilliant over the time he has worked with me in finding the right car."
• "The aftercare was also superb and a minor fault on a wing mirror was fixed without any fuss or additional charge."
• "The service we were provided with has been exceptional from choosing our optional extras, assistance with paperwork, communication and more."
• "I am really pleased with James (technician) and Tracy (Sales) for their great service."