Sytner Sunningdale BMW Reviews Summary

Customer Service

Pros:

• "absolutely fantastic customer service."
• "Neil Bautista in sales was very pleasant in taking my call enquiry after 6pm on a Friday evening."
• "Hamza Kahn replied straight back to me with all the answers i needed."
• "I must say that Sytner, Sunningdale BMW never let us down - we are always really impressed with their impeccable customer service."
• "Despite a number of difficulties with getting the car down from Leicester, he kept us completely informed and up to date throughout."
• "reception staff were beyond helpful and impeccably turned out."
• "Lauren has been simply brilliant in dealing and making sure all my questions / concerns are addressed throughout the process."

Cons:

• "Hands down, the absolute worst customer service I have ever experienced."
• "Awful experience, contracts broken, poor customer service with Richard."
• "I wasn't kept updated from the start and I won't be going there again."
• "The after sales service people are absolutely useless and the head of BMW (Paul Bennett) is very good at making empty promises."
• "Richard had been lying about sorting it out this whole time, and said what he had promised he'd do for me was impossible."
• "Left my car in the morning at 8am and nobody had the decency to provide me with an update until late afternoon."
• "Really poor customer service."

Sales Experience

Pros:

• "I'd say quite easily my best car buying experience to date."
• "On collecting my new X1 Justine was amazing she sorted everything out for me."
• "I picked up my new X1 yesterday, having dealt with Sytner for 13 years with various sales people. I have to say the service this time throughout the experience from first contact to collection was excellent."
• "Buying a new car is always a tad daunting but everyone at Sunningdale made it very comfortable."
• "I felt incredibly looked after - I would highly recommend this dealership."
• "Purchased my used 340i through Sytner Sunningdale and from start to finish the service was exemplary."
• "Buying the car was easy, great service from Mo."

Cons:

• "A mixed bag really and sadly I won't be returning."
• "Beware when looking to sell to Sytner Sunningdale."
• "A poor experience, from local dealership."
• "Still have no car or my refund for that matter."
• "Returned it and purchased another car only to be told that it had been sold to someone else in the meantime."
• "I've contacted sales team and then complained to BMW UK customer service team, and for 7 months I been calling and chasing for answers."
• "AVOID like plague!"

Vehicle Quality

Pros:

• "The car has been faultless and exactly as described and shown in Hamza’s video."
• "My car was totally cleaned and vacuumed and looked in showroom condition."
• "On pickup the car was spotless and was professionally detailed."
• "I am now the proud owner of a pristine M140i."
• "The car was prepped to a high standard and handed over to us confidently and comfortably."
• "The preparation and presentation of the car was second to none, and it was an absolute pleasure to collect it from them."
• "My car was gleaming on arrival to Sunningdale! looked like brand new, was so pleased!"