Five Guys Bluewater Reviews Summary

Food Quality

Pros:

• "The food is amazing!"
• "The burger was tasty and moist and the toppings were all good."
• "The burger was exceptional, very fresh and crispy (bacon)."
• "Food was absolutely delicious. Burger alone filled me up."
• "The burgers are bigger and juicier than expected, the fact you can add free fillings and customise them is excellent."
• "The food, portions, flavours and satisfaction provided by Five Guys is second to none."
• "Best burgers of any burger chain in the UK."

Cons:

• "Most definitely not the best burgers you've ever had."
• "Very expensive for a burger. Didn't like the burger."
• "The food here is like what you get from a dirty really greasy snack wagon but the food is 4 times the price!!!"
• "I have never and I mean never tasted so much salt in everything especially the fries."
• "The greasy unappealing burgers that was slapped between 2 crumbled buns was the horror show of my £8.45."
• "Burgers were nice but dripping in either water or oil, the chips were no where near as nice as Macdonalds chips and the ‘beef dog’ was rubbery."
• "Meat in the burger was gristly and bitty, not cooked very well."

Service

Pros:

• "The staff are exceptional, it’s always clean and the food is so tasty."
• "Service was good not brilliant but good."
• "Friendly, helpful staff."
• "Staff were very friendly and waiting times were kept to a minimum."
• "The service staff were excellent. The guy on the till was helpful and friendly."
• "The staff are always friendly and helpful, the dining areas always clean and constantly being cleared."
• "Service was great. Easy experience."

Cons:

• "Gave feedback at end, didn't want to moan just give a quick heads up and kind of felt as staff under pressure they were a little indifferent/nonplussed."
• "There was a security guard that was kind of intrusive."
• "Had to wait ten minutes for collection of food, then they got one order wrong."
• "Closed the kitchen before doing our order. Stood there waiting with ticket and got ignored."
• "Staff were all very polite but I haven't got anything else good to say."
• "For £55 I would like some better service."
• "This place has some of the rudest staff I have ever dealt with now."

Price

Pros:

• "Worth the price over the cheaper fast food joints as the burgers are cooked fresh."
• "For anyone who thinks the prices are expensive, I would say you get what you pay for."
• "Although expensive, this chain has become one of my 'go to' burger and fries restaurants."
• "For two people you'll generally pay about 20 pounds, a bargain for food this good."
• "Great value burgers."
• "One of the best burgers around, and cheap too!"
• "The 'Little' portion of fries is as usual a very generous portion - easily more than enough for an adult."

Cons:

• "Mediocre at best, and expensive."
• "I fail to see how this place can charge what they do. I expected great food for the price that we paid, nearly £60 for two adults and two kids."
• "Very over priced 2 adults 2 children £54.00."
• "Overpriced at £40 for 3 burgers, 3 shakes and 1 small fries."
• "Expensive for a takeaway burger but absolutely delicious."
• "They are a little on the expensive side."
• "Price was too high."